Wholesale Account Operations Agent

Krewe; New Orleans (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(K) options

Paid Time Off

Ongoing training

Job summary

KREWE is seeking an enthusiastic Wholesale Account Operations Agent to join our New Orleans team. This entry-level role is a launchpad into B2B operations, connecting the brand, sales reps, and retail partners globally.

You will manage product flows, support account management, and ensure exemplary service in a luxury retail environment. Benefits include health insurance, 401(K), and ongoing training.

Qualifications

• 2 years' experience in luxury retail or fast-paced customer-facing roles.
• Passion for fashion and luxury goods.
• Strong verbal and written communication skills.

Responsibilities

• Manage digital product flow and verify order imports.
• Process account updates and manage new account onboarding.
• Coordinate with fulfillment center for order statuses and issues.

Skills

Attention to detail

Excellent communication

Tech-savvy

Fashion knowledge

Job description

We are currently searching for an enthusiastic, detail-oriented, and style-conscious Wholesale Account Operations Agent to join our team. This entry-level role is the ultimate launchpad into the world of B2B operations. You will be the vital link between the brand, our incredible sales representatives, and premium retail partners across the globe. If you are tech-savvy, love problem-solving, and want to learn the ins and outs of how a high-end fashion brand scales its business, we want to meet you!

This role is based in our New Orleans Headquarters 5 days a week.

Key Responsibilities

Account & Order Management

• The Showroom Gatekeeper: Manage the digital product flow by verifying order imports between our wholesale platform and ERP system.
• Account Curation: Process basic account information updates and approve product swaps for open territories to keep retail shelves fresh and curated.
• New Account Onboarding: Review and approve initial orders for exciting new retail partners joining the KREWE family.

Post-Purchase & Product Care Excellence

• Warranty Concierge: Review, approve, and execute warranty requests, ensuring our customers always receive the premium service they expect from a luxury brand.
• Spares & Customization: Seamlessly process specialized lens and part orders for our boutique accounts.
• Second Chances: Coordinate the Second Chances program communication, smoothly passing off specialized customer communication from accounts to our E-commerce Customer Service team.

Global Logistics & Operations Support

• Warehouse Liaison: Act as the direct line to our fulfillment center, checking order statuses and resolving mispicks, mis-ships, or damaged arrivals swiftly.
• International Logistics Support: Own the northern front by managing Canadian operations—including RMA creation, shipping labels, invoicing, and carrier troubleshooting.
• VIP Shipping: Facilitate general shipping inquiries and rush priority shipment requests for high-profile accounts and trunk shows.
• Visual Asset Coordination: Capture and catalogue images for point-of-purchase (POP) materials and store displays.
• Digital Merchandising: Upload and maintain display and POP options within NuOrder so sales reps have the tools to make KREWE stand out in-store.
• Tech Trouble-Shooter: Act as the first line of defense by identifying and flagging minor software hiccups in NuOrder or NetSuite to our IT team.

Requirements

• Experience: 2 years of experience in luxury retail, hospitality, fashion internships, or a fast-paced customer-facing environment. We love to train high-potential talent.
• Fashion-Forward Mindset: A genuine passion for fashion, luxury goods, and premium accessories.
• Detail Obsessed: You notice the little things. Managing order sheets and tracking shipments feels like a fun puzzle to you.
• Tech-Fluent: Comfortable picking up new software quickly. Previous exposure to ERP software and order management systems is plus, but not required.
• Communication Star: Exceptional written and verbal communication skills with a natural ability to stay calm, professional, and empathetic.

Benefits and Perks

• Full Time Role: 40 hours per week
• Hours & schedule are subject to organizational volume
• Hourly wage at competitive rate
• Group health plans: health, vision and dental insurance
• Welfare benefits: life, ad&d, supplemental voluntary coverage
• 401(K) Investment Options
• Quarterly Cultural Spend
• Ongoing Training and Development, an Educational Allowance
• 10 paid holidays and Paid Time Off accrual
• KREWE employee quarterly frame allowance (of course!)

Diversity and Inclusion

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.