Whole Body Sales & Customer Care Associate

Whole Foods Market; Closter (NJ); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in New Jersey seeks a Team Member for the Whole Body department. You will ensure courteous service, stock nutritional supplements and body care, and maintain attractive displays to meet regional standards.

Responsibilities include handling special orders, quality checks, training new staff, and supporting store programs. A customer‑centric approach and teamwork are essential in a fast-paced environment.

Qualifications

• Ability to learn basic knowledge of all products carried in department.
• Ability to sell proactively.
• Working understanding of Whole Body department and team and WFM quality goals.
• Strong attention to detail.
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.

Responsibilities

• Monitors product quality and freshness and ensures proper product rotation.
• Logs, processes, and retrieves customer special orders.
• Completes spoilage, sampling, temperature, and sweep worksheets as required.
• Follows department procedures for preparing, storing, rotating, and stocking of product.
• May assist in training of new Team Members, utilizing all learning checklists and training materials.
• Supports national, regional and store programs.
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Performs other duties as assigned by store, regional, or national leadership.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.

Skills

Customer service

Proactive selling

Communication

Detail orientation

Team player

Fast-paced work

Job description

Whole Foods Market in New Jersey seeks a Team Member for the Whole Body department. You will ensure courteous service, stock nutritional supplements and body care, and maintain attractive displays to meet regional standards.

Responsibilities include handling special orders, quality checks, training new staff, and supporting store programs. A customer‑centric approach and teamwork are essential in a fast-paced environment.