Whole Body Customer Experience Specialist

Whole Foods Market, Inc; Oakland (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Whole Foods Market, Inc. in Oakland is seeking a friendly, customer-focused Team Member for the Whole Body department.

You will provide courteous service, maintain attractive displays, and ensure product quality and freshness according to store standards. Responsibilities include processing customer requests, stocking and rotating products, and assisting in training and following health and safety regulations.

Qualifications

• Ability to learn basic knowledge of all products carried in department.
• Ability to sell proactively.
• Working understanding of Whole Body department and team and WFM quality goals.
• Strong attention to detail.
• Strong to excellent communication skills and willingness to work as part of a team.

Responsibilities

• Monitors product quality and freshness and ensures proper product rotation.
• Logs, processes, and retrieves customer special orders.
• Completes spoilage, sampling, temperature, and sweep worksheets as required.
• Follows department procedures for preparing, storing, rotating, and stocking of product.
• May assist in training of new Team Members, utilizing all learning checklists and training materials.
• Supports national, regional and store programs.
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Performs other duties as assigned by store, regional, or national leadership.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.

Skills

Customer service

Product knowledge

Communication skills

Teamwork

Job description

Whole Foods Market, Inc. in Oakland is seeking a friendly, customer-focused Team Member for the Whole Body department.

You will provide courteous service, maintain attractive displays, and ensure product quality and freshness according to store standards. Responsibilities include processing customer requests, stocking and rotating products, and assisting in training and following health and safety regulations.