Wheelchair Repair Technician

Numotion; Baltimore (MD); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Short- and long-term disability

Life insurance

Employee training and development

Job summary

Numotion, the leader in complex rehabilitation technology, seeks a Service Technician to repair and service manual and powered wheelchairs and other medical equipment. You will diagnose issues, perform field and shop repairs, and educate users on safe operation while maintaining accurate documentation.

The role requires hands-on mechanical skills, tool proficiency, a valid driver’s license, and the ability to work in a fast-paced environment. Training and growth opportunities are offered.

Qualifications

• Education: High School diploma or GED required.
• Experience: Minimum of two years mechanical experience; medical equipment preferred.
• Proficiency with hand and power tools for equipment repair.
• Basic computer skills for documentation and communication.
• Driving: Valid State Driver’s License with satisfactory driving record.

Responsibilities

• Diagnose and repair equipment in the shop and in the field.
• Maintain stock equipment and ensure reliable working order for customer use.
• Keep a clean, organized, and safe work environment in the shop/warehouse.
• Maintain delivery vehicles to ensure safe operating condition.
• Receive, store, and ship parts with accurate inventory tracking.
• Complete thorough documentation and obtain necessary signatures.
• Educate customers and caregivers on proper use, care, and safety of the equipment.
• Perform minor fittings and adjustments to customize equipment for each user.
• Follow safety procedures and regulations to ensure a safe work environment.
• Participate in required in-service training to stay updated with industry practices.

Skills

Hand and power tools

Mechanical aptitude

Read manufacturer specs

Documentation & communication

Valid driver’s license

Education

High School diploma or GED

Job description

Category: Service and Repair – Service Technicians

Job Location: 2700 Lord Baltimore Drive, Baltimore, Maryland, United States

Tracking Code: 15829-128

Position Type: Full-Time/Regular

Join Numotion: The Leader in Complex Rehabilitation Technology – Become a Service Technician!

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences. We are committed to maintaining an inclusive work environment based on open dialogue, active listening, and continuous improvement. Join us, and contribute to fulfilling our mission to provide life-changing mobility solutions.

As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day.

Pay Range

Pay Range: $21.57 to $28.04. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Key Responsibilities

• Diagnose and Repair Equipment: Identify issues, obtain quotes, and repair equipment both in the shop and in the field.
• Maintain Stock Equipment: Keep rental and stock equipment clean, organized, and in reliable working order for customer use.
• Work Environment Maintenance: Ensure a clean, organized, and safe work environment in the shop/warehouse at all times.
• Delivery Vehicle Maintenance: Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized.
• Parts Management: Receive, store, and ship parts for equipment, ensuring accurate inventory tracking.
• Accurate Documentation: Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports.
• Customer Education: Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety.
• Equipment Fitting & Adjustments: Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user.
• Safety Compliance: Follow all safety procedures and regulations to ensure a safe work environment.
• Training & Development: Participate in required in-service training to stay updated with the latest industry practices and product knowledge.

Required Qualifications, Skills, And Experience

• Education: High School diploma or GED required or Minimum one year of related experience.
• Experience: Minimum of two years of relevant mechanical experience. Experience with medical equipment is preferred.
• Technical Skills: Proficiency with hand and power tools for equipment repair.
• Computer Skills: Basic knowledge of Word Processing, Email, and Internet for completing documentation and communication.
• Problem-Solving: Ability to quickly assess situations and make sound decisions to resolve equipment issues.
• Driving: Valid State Driver’s License with a satisfactory driving record, as this role may involve traveling to various locations.

Preferred Qualifications

• Previous Experience with Wheelchair Repair or Medical Equipment: Hands-on experience with mobility equipment is highly desirable.
• Efficiency in a Fast-Paced Environment: Ability to manage multiple tasks while maintaining attention to detail.

Physical Requirements

• Lifting: Ability to lift up to 50 lbs and pull/push equipment weighing over 100 lbs as necessary.
• Physical Endurance: Prolonged periods of standing, bending, and kneeling are required.
• Fine Dexterity: Strong manual dexterity is needed for equipment manipulation and repairs.
• Weather Conditions: Ability to work in inclement weather conditions, especially during field operations.
• Overtime: Ability to work overtime when required, based on business needs.

Why Join Numotion?

• Medical, dental, and vision insurance to support your health and wellness.
• 401(k) with employer match to help you plan for your future.
• Short- and long-term disability for peace of mind.
• Life insurance for financial security for your family.
• Employee training and development programs to ensure your continued growth and success.

Equal Opportunity Employer

Numotion is proud to be an equal opportunity employer. We are dedicated to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. We do not tolerate discrimination in any form and are committed to fostering a work environment that reflects the diverse communities we serve. All candidates must pass a drug test as part of the hiring process.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Skills

• Proficiency with hand and power tools for equipment repair and maintenance
• Strong mechanical aptitude and ability to diagnose and troubleshoot complex equipment issues
• Basic computer skills including word processing, email, and internet navigation for documentation and communication
• Ability to read and interpret manufacturer specifications and technical manuals
• Strong problem-solving skills with the ability to quickly assess situations and make sound decisions
• Excellent attention to detail for accurate documentation and equipment repairs
• Strong manual dexterity for equipment manipulation, fitting, and repair tasks
• Effective verbal communication skills for customer education and team collaboration
• Ability to manage multiple tasks simultaneously while maintaining quality and accuracy
• Knowledge of safety procedures and regulations applicable to a shop and warehouse environment
• Inventory management and parts tracking skills
• Ability to work efficiently in a fast-paced environment
• Valid State Drivers License with a satisfactory driving record
• Ability to lift up to 50 lbs and push or pull equipment weighing over 100 lbs
• Ability to work in various weather conditions and perform physically demanding tasks including standing, bending, and kneeling for extended periods

Required Experience

• High School diploma or GED required, or a minimum of one year of related work experience in lieu of education
• Minimum of two years of relevant mechanical experience in a repair, maintenance, or technical service role
• Experience with medical equipment repair or complex rehabilitation technology is preferred
• Hands-on experience with mobility equipment such as manual or power wheelchairs is highly desirable
• Experience performing equipment diagnostics, obtaining repair quotes, and executing repairs in both shop and field settings
• Experience maintaining accurate service documentation, including work orders, service reports, and inventory records
• Experience educating customers or end-users on the proper use and care of technical or medical equipment
• Experience maintaining a clean, organized, and safety-compliant work environment in a shop or warehouse setting
• Experience managing parts inventory, including receiving, storing, and shipping components
• Experience performing minor equipment fittings and adjustments to meet individual user needs
• Experience working in a customer-facing or service-oriented role with a demonstrated commitment to customer satisfaction
• Experience participating in ongoing training and professional development programs to stay current with industry practices and product knowledge