Wheelchair Agent

Ultipro; Oakland (CA); On-site; USD 27,000 - 36,000; Full time

Job summary

Menzies Aviation in Oakland, California seeks a wheelchair passenger assistant to help travellers requiring mobility support at the airport. You will push wheelchair passengers to gates, assist them through jet bridges, complete incident reports, follow dispatcher orders, and maintain a friendly, professional attitude while coordinating with staff and airport authorities.

Must be able to lift up to 70lbs, pass background check and a drug screen, and obtain an airport badge; 18+ and eligible to

Qualifications

• High school diploma or GED preferred.
• Ability to obtain an airport badge and pass background checks.
• Must be 18 years or older and legally eligible to work in the US.
• Able to lift up to 70 lbs and operate in a busy terminal environment.

Responsibilities

• Push wheelchair passengers to and from gates.
• Roll passenger-occupied wheelchairs safely down jet bridges.
• Ensure wheel brakes are engaged before passenger transfer.
• Complete wheelchair or incident reports as required.
• Follow dispatcher gate orders.
• Maintain a friendly and attentive attitude toward passengers and staff.
• Maintain professional relationships with colleagues, airline staff, and airport authorities.
• Carry out other duties as assigned.

Skills

Strong verbal communication

Shift flexibility

Auditory awareness

Lift up to 70 lbs

Customer service mindset

Valid driver's license

Airport badge eligibility

Education

High school diploma or GED

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Responsible for assisting and transporting airline passengers requiring assistance, including wheelchair assistance at the airport.

What you will be doing

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and is attentive to each passenger's individual needs; by assisting passengers with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Carry out other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Ability to work various shifts
• Strong verbal and communication skills
• Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
• Able tolift upto 70lbs.
• High School Graduate or General Education Degree (GED) is preferred
• Ability to obtain an airport badge
• Must be 18 years of age and eligible to work in the US
• Must be able to pass criminal background check and a drug screen
• Must possess a valid Driver's License

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.