Wheelchair Agent

Ultipro; Hawaii; On-site; USD 19,000 - 25,000; Full time

Job summary

Menzies Aviation is seeking a dedicated team member to assist and transport airline passengers requiring wheelchair support at the airport in Hawaii. You will push passengers to gates, navigate the jet bridge, and ensure safety checks are performed while maintaining a friendly, passenger-focused attitude.

The role requires strong communication, the ability to lift up to 70 lbs, and the willingness to work varied shifts.

Qualifications

• Strong verbal and written communication skills.
• Ability to assist and communicate with passengers respectfully.
• Willingness to work flexible shifts and environments.

Responsibilities

• Push wheelchair passengers to and from gates.
• Roll passengers in wheelchairs safely onto the jet bridge.
• Ensure wheel brakes are applied before passengers exit.
• Complete wheelchair or incident reports as needed.
• Follow dispatcher gate orders and maintain professionalism.
• Maintain positive attitude and assist with passenger needs.
• Build professional relationships with staff and airport personnel.
• Carry out other duties as assigned.

Skills

Strong verbal communication

Customer service mindset

Able to work varied shifts

Education

High School Diploma / GED

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Responsible for assisting and transporting airline passengers requiring assistance, including wheelchair assistance at the airport.

What you will be doing

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and is attentive to each passenger's individual needs; by assisting passengers with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Carry out other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Ability to work various shifts
• Strong verbal and communication skills
• Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
• Able tolift upto 70lbs.
• High School Graduate or General Education Degree (GED) is preferred
• Ability to obtain an airport badge
• Must be 18 years of age and eligible to work in the US
• Must be able to pass criminal background check and a drug screen
• Must possess a valid Driver's License

Pay:

$16.00 Hourly USD

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.