Wheel Lift Driver Alexandria, VA

Kaizen Lab Inc.; Alexandria (VA); On-site; USD 42,000 - 63,000; Full time

Job summary

Kaizen Lab Inc. in Virginia is seeking a Wheel Lift Driver responsible for safely towing, transporting, and recovering vehicles using a wheel lift tow truck.

The role emphasizes safe operation, professional customer service, and strict adherence to traffic laws and company policies. You will respond to service calls, assist stranded motorists, maintain communication with dispatch and law enforcement, and ensure vehicles are moved without damage.

Qualifications

• High school diploma or GED preferred.
• Experience in towing, transportation, roadside assistance, automotive, or related fields preferred.
• CDL may be required based on vehicle classification and state regulations.
• Must meet company and insurance eligibility requirements; DCJS certification may be required based on location.

Responsibilities

• Safely tow, transport, and recover vehicles using a wheel lift tow truck.
• Respond to service calls and assist stranded motorists.
• Ensure vehicles are moved with no damage and in compliance with safety policies.
• Communicate with dispatch, customers, and law enforcement as needed for safe operations.

Skills

Strong driving

Customer service

Attention to detail

Problem solving

Time management

Safety awareness

Reliability

Teamwork

Education

High school diploma / GED

Tools

Wheel lift tow truck

Vehicle recovery equipment

Job description

A Wheel Lift Driver is responsible for safely towing, transporting, and recovering vehicles using a wheel lift tow truck. This position requires operating towing equipment, responding to service calls, assisting stranded motorists, and ensuring vehicles are transported without damage. The driver must follow all traffic laws, company policies, and safety procedures while providing professional and courteous customer service.

The Wheel Lift Driver must demonstrate safe and efficient operation of towing equipment while delivering professional customer service in a fast-paced environment. Success in this role requires strong driving skills, knowledge of towing and vehicle recovery procedures, attention to detail, sound judgment, and the ability to work independently under varying conditions. The driver must effectively communicate with customers, dispatch personnel, and law enforcement agencies while maintaining compliance with company policies and applicable regulations. Core competencies include safety awareness, customer service, problem solving, mechanical aptitude, time management, reliability, adaptability, teamwork, and accountability. The ability to remain calm under pressure, make informed decisions, and protect both customer vehicles and company assets is essential to achieving operational and service goals.

QUALIFICATIONS

Minimum Qualifications

• High school diploma, GED, or equivalent preferred.

• Previous towing, transportation, commercial driving, roadside assistance, automotive, or related experience preferred.

• Experience operating wheel lift tow trucks and vehicle recovery equipment is a plus.

Licenses and Certifications

• Valid driver\'s license with an acceptable driving record required.

• Commercial Driver\'s License (CDL) may be required based on vehicle classification and state regulations.

• Must meet company and insurance carrier eligibility requirements.

• Ability to obtain and maintain any required towing, recovery, or certification credentials. DCJS certification requirements must be met based on location.