WFRP Claims Specialist

Sompo Holdings, Inc.; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental benefits

Vision benefits

401(k) Plan

Paid time off

Parental Leave

Life & AD&D benefits

Disability benefits

Tuition Reimbursement

Job summary

Sompo Holdings, Inc. is seeking a WFRP Claims Specialist for the West Region. The role audits and processes Whole Farm Revenue Protection claims, delivering exceptional service to agents and producers while serving as a subject matter expert on WFRP procedures.

Remote work is available in multiple states, with travel up to 25% and collaboration with underwriters, adjusters, and producers. 5+ years of MPCI/WFRP experience and strong analytical, communication skills are preferred.

Qualifications

• Advanced experience in MPCI underwriting, claims auditing, and/or claims processing
• Strong knowledge of FCIC MPCI and WFRP policies and ability to interpret provisions
• Excellent verbal and written communication across levels

Responsibilities

• Audit, review, and process WFRP claims accurately and timely
• Research and resolve complex claims and system issues with limited supervision
• Serve as a resource on WFRP procedures and policy interpretation
• Collaborate with underwriters, adjusters, compliance staff, agents, and producers
• Support system improvements and training in the WFRP area
• Maintain knowledge of regional crops and farming practices
• Travel up to 25% as needed

Skills

MPCI underwriting

Claims auditing

Claims processing

Analytical skills

Communication skills

Tools

Microsoft Office

Adobe Acrobat

Job description

As one of the leading writers of Federal Crop Insurance, AgriSompo North America combines industry experience, resources, capital and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity and a belief that accountability, collaboration and agility are crucial to long-term success. AgriSompo North America is a part of AgriSompo, Sompo International’s global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide. Sompo International, AgriSompo’s parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect. Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance. As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country. A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work.

Job Description

Are you looking for your next opportunity? Sompo has a unique opportunity for a WFRP Claims Specialist in our West Region team. As a Whole Farm Revenue Protection (WFRP) Claims Specialist will provide exceptional customer service to agents and producers by accurately and efficiently auditing and verifying WFRP Claims. You'll serve as an expert in areas of WFRP claims procedure and auditing. The WFRP Claims Specialist will also provide research and verification of claims/policy data, troubleshoot identified problems or issues, and train other staff as needed in the area of WFRP Claims.

Location: This position may be based remotely in Washington, California, Illinois, Texas, Florida, Kentucky, or Oregon, with consideration also given to candidates located in other U.S. state. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

What you’ll be doing:

• Audit, review, and process WFRP claims accurately and timely in accordance with policy requirements, standard operating procedures, and regulatory guidelines
• Research and resolve complex claims, policy, and system issues, including PASS errors, with limited supervision
• Serve as a resource on WFRP claims procedures, policy interpretation, and related underwriting and claims processes
• Partner with underwriters, adjusters, compliance staff, agents, and producers to resolve questions and support effective claim handling
• Apply working knowledge of WFRP, MPCI, FCIC, NCIS, RMA, and related manuals, handbooks, and policy documentation to support claim decisions
• Support continuous improvement by identifying system issues, assisting with training development, and helping implement process enhancements
• Maintain knowledge of regional crops, farming practices, and internal procedures to support strong claims performance
• Adapt to changing priorities, systems, and business needs while maintaining strong research quality and timely execution
• Travel as needed, up to 25%

What you’ll bring:

• Advanced experience in MPCI underwriting, claims auditing, and/or claims processing required 5+ years of MPCI or WFRP crop insurance experience preferred
• Advanced knowledge of FCIC MPCI and WFRP policies, with the ability to interpret policy provisions and supporting documentation
• Knowledge of IRS federal tax forms, company policies and procedures, and related claims or underwriting systems preferred
• Strong computer skills, including Microsoft Office Suite and Adobe Acrobat
• Strong analytical, mathematical, organizational, and problem-solving skills
• Effective verbal and written communication skills, with the ability to work well across all levels inside and outside the organization
• Strong customer service skills and the ability to manage multiple priorities independently and as part of a team
• Ability to maintain confidentiality, adapt to change, and work effectively through complex issues

Physical Requirements & Work Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Ability to stand or sit constantly/continuously. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Environmental Conditions The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job. The physical environment requires the employee to work inside where there are limited extremes to heat and/or cold; moderate noise; a normal office environment. Travel required for meetings and trainings.

Salary Range

$70,000 - $90,000. Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience. At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.

Benefits

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

Who we are and what we stand for

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo page Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge. We are Sompo, a global provider of commercial and consumer property, casualty, and specialty insurance and reinsurance. Building on the 137 years of innovation of our parent company, Sompo Holdings, Inc., Sompo employs approximately 10,000 people around the world who use their in-depth knowledge and expertise to help simplify and resolve your complex challenges. Because when you choose Sompo, you choose The Ease of Expertise™. “Sompo” refers to the brand under which Sompo International Holdings Ltd., a Bermuda-based holding company, together with its consolidated subsidiaries, operates its global property and casualty (re)insurance businesses. Sompo International Holdings Ltd. is an indirect wholly-owned subsidiary of Sompo Holdings, Inc., one of the leading property and casualty groups in the world. Shares of Sompo Holdings, Inc. are listed on the Tokyo Stock Exchange. To learn more please follow us on LinkedIn or visit sompo-intl.com.