Wellness Studio Assistant General Manager

Socket.dev; West Lake Hills (TX); On-site; USD 68,770,000 - 71,635,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

Wellness resources

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Casual dress-code

Wellness-focused work environment

Job summary

Restore Hyper Wellness is seeking an Assistant General Manager with strong leadership and a talent for business development and sales. You will support the General Manager in building a winning culture, developing a team, and coaching wellness professionals to help customers feel better.

You will lead a dynamic team in a health and retail setting, drive customer satisfaction, and execute store initiatives with a focus on growth, training, and hospitality.

Qualifications

• Bachelor's degree or higher.
• 1–3 years of management experience.
• Proven track record in B2B sales and driving revenue.
• Passion for fitness and wellness.
• Strong verbal and written communication skills.
• Numbers-driven with ability to act on metrics.
• Ethical, supportive leadership and teamwork.

Responsibilities

• Cultivate a team environment with outstanding customer service.
• Lead and motivate staff to achieve high productivity and customer satisfaction.
• Manage disciplinary actions and provide coaching in real time.
• Oversee onboarding and training of new non-medical staff.
• Collaborate with GM to implement new procedures and performance expectations.
• Ensure opening/closing procedures and a safe environment.
• Drive store sales, manage marketing and community outreach.
• Meet KPIs, revenue, inventory, payroll, costs, and maintenance.

Skills

Leadership

Sales process

B2B sales

Communication

Numbers & metrics

Team player

Integrity & ethics

Education

Bachelor's degree or higher

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Benefits/Perks

• A competitive hourly wage plus bonuses
• Casual Dress-code
• Fun, wellness-focused work environment
• Access to complimentary and discounted in-store services
• Paid Time Off (Full Time)
• Wellness/Health Stipend (we do not offer health insurance)

Compensation

Compensation listed: Range includes hourly rate PLUS variable comp (bonus etc). Hourly starts at $24/$25 depending on management experience. Bonus is based on studio performance and targets.

Company Overview

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life.

Take a Tour of a Restore Hyper Wellness Store

Video Link: https://youtu.be/wH7otGWPBUs

Job Summary

Restore is seeking an Assistant General Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you. As an Assistant General Manager, you’ll play an integral role in supporting the General Manager in cultivating and maintaining the Restore culture. You’ll have the opportunity to assist in developing a team, training and coaching them to be successful wellness professionals, and become part of the health and wellness community. This is your chance to join Restore on a mission to help people do more of what they love through our innovative, science-backed wellness services.

Responsibilities

People Management

• Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level.
• Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Assist in the management of disciplinary actions involving all Restore employees.
• Provide in-the-moment feedback and coaching to your team when necessary.
• Oversee the onboarding and training of all new non-medical employees.
• Work with the General Manager to adapt your team to new system procedures, education, and performance expectations.

Operations Management

• Ensure all opening and closing procedures are followed, stepping in to complete as needed.
• Maintain a safe, clean and secure environment for all guests and employees.
• Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
• Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
• Serve as an expert on Restore products and services.
• Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.
• Work collaboratively with the General Manager, Lead Nurse, and Regional Manager to improve the store’s overall effectiveness and efficiency.
• Lead on the floor and embody Restore’s core values.
• Proactively identify and address difficult situations, manage conflict confidently and elevate issues appropriately.
• Make timely and effective decisions regarding customer service issues.
• Work a minimum of one weekend day per week.
• Support the General Manager to ensure all company-wide initiatives are executed in your store.
• Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.

Sales & Marketing

• Check-in with Restore members regularly to ensure they’re achieving their health and wellness goals.
• Deliver individual sales goals and motivate your team to reach their targets.
• Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
• Manage declined auto-pays and follow up on expiring credit cards.
• Follow up on missed appointments.
• Process freezes/terminations in a timely manner and send email communication to members.
• Assist the General Manager with store marketing and community outreach.
• Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facility maintenance as set by the General and Regional Manager.
• Assist the General Manager in planning and leading monthly team meetings.
• Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.
• Identify and execute opportunities for corporate partnerships and community impact in collaboration with the General Manager.

Company Culture

• Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
• Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.

Qualifications

• You’ve obtained an undergraduate degree or higher.
• You love the sales process and have a proven track record of B2B sales.
• You have at least one to three years of management experience.
• You’re passionate about fitness, athletic achievement, and general health and wellness.
• Your verbal and written communication skills are on point.
• You’re a numbers person and can deliver action plans based on key metrics.
• You embrace a supportive leadership role and are also a strong team player.
• You’re driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
• You get joy and fulfillment from helping people feel better and live healthier lifestyles.
• You place importance on ethics and integrity and exhibit this every day.

We are a wellness retail establishment that is open 7 days a week (until 7:00 pm on weekdays) Please do not apply if you are unable to work until 7/7:30 pm a few nights a week as well as one weekend day per week (we close at 5:00 pm on weekends).

Westlake Wellness, LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Join us on our mission to help people feel better so they can do more of what they love.