Wellness Coordinator - Full-Time

Hydration Room; Carlsbad (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, Vision Insurance

401(k)

Career Development

IV/injection therapy perks

Flexible scheduling

Parental Leave

Job summary

Hydration Room is seeking a Wellness Coordinator to deliver elevated, guest-focused care across multiple San Diego-area locations. You will greet patients, verify paperwork, schedule appointments, process payments, and support the RN to ensure a smooth, five-star experience.

You should have 2+ years in a high-volume service setting, with 1+ year in premium hospitality preferred. A flexible schedule and weekend shifts are required.

Qualifications

• 2+ years of experience in a high-volume patient or customer service environment.
• 1+ year in high-end customer service or boutique hospitality preferred.
• Excellent organizational and time-management skills.
• Willingness to work across multiple locations in the area.

Responsibilities

• Greet and check in patients, verify paperwork, and answer questions.
• Support the RN and assist with clinic opening/closing tasks.
• Schedule appointments and process payments with care.
• Promote service packages and memberships while maintaining confidentiality.
• Maintain a clean, safe clinic and provide Five Star service.

Skills

High-end customer service

Boutique hospitality

Time management

Education

High school diploma

Tools

POS systems

Scheduling software

Job description

Description

Why You'll Love this Wellness Coordinator Job!

Are you energized by a fast-paced, boutique, and guest-focused environment? If you're highly organized, detail-oriented, and excellent at time management, the Wellness Coordinator role at Hydration Room could be the perfect fit. This position is ideal for professionals with experience in high-end customer service or premium hospitality who deliver polished, elevated interactions and anticipate guest needs.

As a Wellness Coordinator, you'll be the first point of contact for patients, creating a warm, refined, and service-driven experience from start to finish. You'll check in patients, verify paperwork, answer questions, offer refreshments, assist the Registered Nurse (RN), schedule appointments, and process payments - providing elevated, high-touch service with clear, professional communication. Familiarity with POS and scheduling systems is a plus.

Schedule:

This is a full-time position. You will work 4-5 shifts per week, and work at least 1 weekend shift per week.

Pay: $21.00 base hourly rate + tips (average of $1 - $4 per hour!)

Locations You'll Cover:

Carlsbad, San Marcos, Oceanside and Encinitas.

Why Hydration Room?

• Paid Time Off/Vacation Time for full-time team members
• Insurance: Medical, dental, vision, paid life insurance, and other voluntary benefits for full-time team members
• Future Planning: 401(k) for part-time and full-time team members
• Career Development Opportunities
• Exclusive Perks: Enjoy complimentary IV and injection therapy benefits
• Flexible Scheduling: We work with you to accommodate your availability!
• Parental Leave Program for full-time team members

If you're passionate about health, wellness, and delivering high-end customer service, this is your chance to be part of something bigger. Apply today to join Hydration Room as a Wellness Coordinator!

Job Responsibilities

• Partner with and support the RN in providing care to patients in a fast-paced environment
• Assist the RN in opening and/or closing the clinic each day
• Perform basic administrative, clerical, and technical tasks to coordinate patient careli>
• Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as needed
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts
• Learn and have a basic understanding of provided treatments
• Promote service packages and memberships
• Maintain compassion and kindness for all patients
• Always maintain client confidentiality and dignity
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols
• Assist in the training of new staff members
• Notify the Support Center of any facility issues that need addressing
• Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines

Requirements

• High school diploma or equivalent required
• 2+ years of experience in a high-volume patient or customer service environment
• 1+ year in high-end customer service or boutique hospitality - preferred
• Schedule flexibility between 8:00am – 8:00pm
• Availability to work a minimum of one weekend shift per week
• Commitment to work at all listed locations

Physical Requirements:

• Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer
• Ability to stand for prolonged periods of time if needed
• Must be able to traverse the entire facility
• Must be able to lift up to 15 pounds at times

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.