Wellness Coordinator

Socket.dev; Oak Creek (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Platinum Communities in Oak Creek, WI seeks a Wellness Coordinator to act as the welcoming front office presence and support staff with care coordination. You will coordinate transportation, manage communications, and assist with residents’ ISPs while supporting leadership and participating in on-call shifts.

The role requires attention to detail, strong communication, and the ability to multitask in a dynamic assisted living environment. Evening/weekend availability may be required.

Qualifications

• Minimum 2 years of experience in a caregiver or similar role within a CBRF/RCAC setting preferred.
• Strong written and verbal communication skills.
• Proficient with computers and willingness to learn new platforms.
• Strong organizational skills and ability to multitask in a dynamic environment.

Responsibilities

• Warmly greet residents, families and visitors; manage front office duties.
• Answer and direct incoming calls; provide information on services and operations.
• Coordinate transportation and appointment scheduling for residents.
• Maintain resident records to policy and regulatory standards; support care coordination.

Skills

Communication skills

Organizational skills

Multitasking

Flexibility

Education

High school diploma or equivalent

Tools

EMAR systems

Job description

Description

The Wellness Coordinator plays a key administrative and resident care support role within the assisted living community. As the first point of contact for visitors and callers, this individual ensures a welcoming, professional front office presence while also coordinating staffing, carerelated tasks, and communication across the community. This role supports the Executive Director, Assistant Executive Director, and the broader management team with a variety of office and care coordination responsibilities and participates in the on-call rotation for staffing needs.

ESSENTIAL JOB RESPONSIBILITIES

Administrative & Front Office Duties:

• Warmly greet and assist residents, families, and visitors upon arrival.
• Professionally answer and direct incoming calls to appropriate departments or individuals.
• Respond to general inquiries and provide information about community services and operations.
• Coordinate transportation and appointment scheduling for residents.
• Manage incoming and outgoing mail, packages, and deliveries.
• Perform general office duties, including filing, data entry, transcription, and recordkeeping.
• Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates.

Staffing & Human Resources Support:

• Create and maintain staff schedules to ensure adequate coverage and alignment with resident care needs and budgetary goals.
• Coordinate and support new hire onboarding, including orientation logistics.
• Maintain accurate time and attendance records for all staff.
• Serve in the on-call rotation for staffing coordination and emergent scheduling issues.
• Act as a mentor to new team members, providing guidance and support during their first 90 days.

Resident Care Coordination:

• Participate in resident care meetings and interdisciplinary discussions.
• Maintain accurate and up-to-date resident records in compliance with company policies and regulatory standards.
• Review and implement Individual Service Plans (ISP) and promptly report any changes in resident condition.
• Assist with hospitalization records and readmission processes.
• Provide direct care support to residents as needed.
• Ensure safety, privacy, and dignity of residents at all times. Other Duties:
• Monitor and manage inventory of medical and office supplies.
• Participate in emergency response and follow established protocols.
• Attend required staff meetings, trainings, and continuing education as mandated.
• Maintain strict confidentiality regarding residents, staff, and community operations.
• Uphold the mission, vision, and values of Platinum Communities through professional conduct and compassionate service.
• Perform additional duties as assigned.

Requirements

• Minimum 18 years of age.
• High school diploma or equivalent required.
• Minimum 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting preferred.
• Strong written and verbal communication skills.
• Proficient with computers and willing to learn new technology platforms.
• Strong organizational skills and ability to multitask in a dynamic environment.
• Must be flexible to work a varied schedule including evenings, weekends, and holidays as needed.
• Current or ability to obtain CBRF/RCAC certifications including Standard Precautions, Medication Administration, Fire Safety, First Aid, and others as required.
• Ability to read, write, and communicate effectively in English.