Wellness Center Associate-Night and Weekends

Ymca; Green Bay (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA in Green Bay, WI seeks a Wellness Center Associate to ensure a safe, welcoming fitness environment. The role involves monitoring activity, guiding equipment use, and upholding safety and cleanliness standards across night and weekend shifts.

You will assist members with equipment operations, provide basic exercise guidance, and respond to emergencies per YMCA protocols. This position emphasizes member engagement and a strong, service-oriented mindset within a supportive community setting.

Qualifications

• Enthusiastic and engaging personality.
• Must be at least 18 years of age.
• Ability to demonstrate basic exercises and safe movement techniques.
• Must be able to perform CPR and/or other first responder duties as trained.

Responsibilities

• Monitor the fitness center floor by observing member activity and equipment use, intervening to correct unsafe behaviors and reinforcing YMCA policies.
• Provide high-quality member assistance by demonstrating proper equipment operation and offering basic exercise guidance.
• Maintain facility cleanliness and equipment functionality by cleaning and sanitizing areas and inspecting machines.
• Respond to emergencies following YMCA safety protocols and communicate with leadership.
• Greet members, foster a welcoming atmosphere, and build member relationships to enhance retention.
• Support YMCA programs by sharing information about upcoming classes and wellness opportunities.

Skills

Customer service

Safety mindset

Active listening

Tools

CPR certification

Job description

POSITION SUMMARY

Under the general supervision of leadership, the Wellness Center Associate is responsible for ensuring a safe, welcoming, and supportive environment within the fitness center.This role monitors member activityprovides guidance on proper equipmentuse andupholdssafety and cleanliness standards.This positionplays a key role in fostering member engagement, supporting healthy lifestyles, and ensuring exceptional experience for all members and guests.

Schedule: Nights & Weekends

ESSENTIAL FUNCTIONS

• Monitor the fitness center floor by actively observing member activity and equipment use, intervening when necessary to correct unsafe behaviors or misuse, and reinforcing YMCA policies and etiquette — ensuring a safe, respectful, and inclusive environment for all members and guests.
• Provide high-quality member assistance by demonstrating proper equipment operation, answering questions, and offering basic exercise guidance — enhancing member confidence, safety, and satisfaction with their fitness experience.
• Maintain facility cleanliness and equipment functionality by routinely cleaning and sanitizing all fitness areas, organizing weights and accessories, and inspecting machines for proper operation — resulting in a clean, professional, and well-maintained environment that promotes member trust and health.
• Respond promptly to emergencies by following YMCA safety protocols, administering first aid or CPR if certified, and communicating effectively with leadership — ensuring timely and effective care for members and the prevention of further injury or risk.
• Foster positive member relationships by greeting members by name, initiating friendly conversations, and creating a welcoming atmosphere — building a sense of belonging and strengthening member retention.
• Support YMCA programs and initiatives by sharing information about upcoming classes, events, and wellness opportunities — increasing member engagement and participation in the Y community.

QUALIFICATIONS

• An enthusiastic and engaging personality with a willingness to learn is essential.
• Must be at least 18 years of age.
• Ability to demonstrate basic exercises and safe movement techniques.
• Must be able to perform CPR and/or other first responder duties as trained.

COMPETENCIES

• Accountability: Takes ownership of decisions, actions, and results. Followsthrough oncommitments and accepts responsibility. Completes assigned tasks on timeand accepts feedback without defensiveness. Adheres toestablishedpoliciesandprocedures.
• Situational Awareness: Recognizes and responds appropriately to member behaviors, safety risks, and environmental changes to maintain a secure and comfortable workout space.
• Assertiveness: Upholds facility rules and safety standards with confidence and respect to ensure a safe and orderly environment.
• Adaptability: Adjusts communication style, priorities, and approach to meet member needs and respond to dynamic fitness center conditions.
• Communication: Listens actively and conveys information clearly and respectfully to members and staff to ensure understanding and cooperation.
• Time Management: Balances multiple tasks such as cleaning, member interaction, and safety monitoring to ensure timely and efficient completion of duties.
• Relationship Building: Creates genuine, supportive relationships with participants and colleagues to foster belonging and connection to the YMCA community.
• Conflict Resolution: Addresses member concerns calmly and respectfully, seeking constructive solutions that uphold YMCA values and member satisfaction.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Must be able to stand and move on feet for up to 8 hours per shift.
• Lift or move up to80lbs. regularly.
• Mayrequire travel between YMCA centers or off-site locations.