Wellness Center Ambassador

Hackensack Meridian Health; Clifton (NJ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health in Clifton, NJ is seeking a Wellness Center Ambassador to warmly welcome patients and guests at the Health and Wellness Center, assist with wayfinding, check-ins, and scheduling, ensuring a positive visit.

You will perform clerical tasks, support registration, coordinate with clinical teams, and help maintain lobby environments while upholding hospital policies and compassionate service.

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Wellness Center Ambassador serves as a welcoming host for the patients that visit the Health and Wellness Center. This position welcomes guests and greets them upon arrival, supports wayfinding as needed, provides clerical support to ensure a positive and tailored experience, checks in the patient or, when required, helps with a quick registration or scheduling. The Wellness Center Ambassador ensures the patient/visitor has a positive and cohesive experience throughout their visit.

Responsibilities

A day in the life of a Wellness Center Ambassador at Hackensack Meridian Health includes:

• Welcomes all guests to the Health and Wellness Center by proactively greeting them using proper verbal and non-verbal communication and facilitates the patient's visit through various points of their journey.
• Remains visible and positions themselves at the point of entry with a personal appearance that conveys confidence and professionalism while adhering to attire standards.
• Greets patients and visitors in a prompt, courteous and helpful manner. Maintains a smile, making direct eye-contact and making the patient and visitor feel welcomed.
• When required, obtains and verifies demographic information.
• Directs patients to accurate locations or investigates the guest's needs to help facilitate if registration, check in or scheduling is required.
• Escorts or arranges for escort for patients requiring a wheelchair to their location as necessary.
• Where applicable, makes confirmation calls for patients, completes check in upon arrival, and announces the patient's arrival to registration or appropriate department or next step.
• Answers telephone and facilitates calls in accordance with organizational and departmental standards.
• Enforces Access Control function by advising guests of the visiting and access policies, alerting security to any violations that cannot be readily addressed using de-escalation and/or service recovery techniques, assisting security as necessary with visitor situations in the lobby areas, including evacuation of lobby if required. Completes event reports as needed.
• Explains parking options if needed and addresses concerns.
• Handles routine inquiries/issues, and directs patient complaints to appropriate individuals.
• Routinely conducts environmental observations (i.e., cleanliness, noise) and follows up to address issues in area(s) of coverage, such as lobby, public restrooms, wheelchairs etc.
• Adheres to all HMH, hospital and departmental policies and procedures
• Serves as a resource to visitors waiting in area(s) of coverage.
• Ensures high department morale and smooth transition of work by maintaining a good working relationship with colleagues and volunteers, and completing all change of shift requirements.
• May be required to stand for all or part of shift and physically assist patients and visitors.
• Other duties and/or projects as assigned.
• Establishes a relationship with the patient to assure all matters are communicated and handled efficiently between the medical team, the point of service personnel, or supervisors.
• Serves as a patient contact for clerical matters regarding patient care.
• Provides secretarial support as assigned.
• Schedules tests or appointments as needed or supports the patient with digital self-service.
• Use digital solutions as needed to guide the patient or support with check in, registration, or scheduling.
• Providing support for receiving, mail, supplies, and restocking for all areas of Wellness Center.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of one year of working experience.
• Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
• Computer skills.
• Past experience with Matrix reporting environment

Education, Knowledge, Skills and Abilities Preferred:

• Associate's and/or Bachelor's degree.
• Minimum of one year of experience in front desk/reception or hospitality experience
• Patient Advocacy Certification.
• Bilingual.

Starting Minimum Rate

Minimum rate of $19.63 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.