Wellness Associate I

YMCA of Greenville; Greenville (SC); On-site; USD 16,531,000 - 22,042,000; Part time

Benefits offered by this job

Earned Wages access before pay days

Free individual Y membership with 75%+

50% discount on programs

20% discount on personal training

12% Retirement Contribution

403b Retirement Savings Plan

Job summary

The YMCA of Greenville is seeking a part-time Wellness Associate I to greet members, book appointments, answer questions, and maintain a welcoming wellness floor.

You will help promote memberships and programs, ensure clean, organized spaces, and provide friendly service to guests, members and participants, contributing to a safe and healthy community.

Qualifications

• Must be at least 16 years old and/or a junior in high school.
• At least one year of customer service/public relations experience preferred.
• Passion for healthy living and helping others reach goals.
• Enthusiastic, detail-oriented and able to multi-task.
• Excellent communication, listening and computer skills.

Responsibilities

• Greet members and guests and provide excellent customer service.
• Book appointments and answer questions about services and programs.
• Organize and maintain the wellness floor and ensure cleanliness.
• Give facility tours and promote memberships/models and promotions.
• Respond to member/guest requests with accurate information.
• Open/close wellness area following SOPs and set a positive example.

Skills

Customer service

Public relations

Communication

Multi-tasking

Friendliness

Education

High school student (or equivalent)

Tools

Point-of-sale system

Membership software

Job description

Overview

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

The Wellness Associate I position is responsible for providing excellent customer service to all members, program participants and guests. This involves the greeting of all members and guests, booking appointments, assisting with questions regarding services and programs, organizing, maintaining and assuring cleanliness of wellness floor.

Not only will you be part of amazing mission driven work, but we also offer the following benefits for our Part‑time Staff:

• Access to your Earned Wages before scheduled Pay Days!
• Free individual Y membership, with 75% discount on upgraded memberships.
• 50% Discount on Programs, including Childcare, sports, and aquatics.
• 20% Discount on Personal Training.
• 12% Retirement Contribution once fully vested.
• 403b Retirement Savings Plan.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Responsibilities

• Enforcing YMCA and Wellness Department rules and policies.
• Maintain a clean, safe, fully stocked and well organized work area.
• Give facility tours and orientations to new or prospective members as needed.
• Actively promote the Y, memberships, programs, services, and lessons, as well as promotions and/or discounts available.
• Provide accurate, appropriate and immediate responses to all requests by members/guests.
• Provide detailed descriptions of Y memberships, programs, services, facility features and hours of operation.
• Properly open, perform daily tasks and close wellness area each day according to Standard Operating Procedures.
• Set a good example in promptness, respect, manners, honesty and caring for all members, program participants and guests.
• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers
• Follow mandated reporting requirements

Qualifications

• Must be at least 16 years of age and/or Junior in High School.
• At least one year or more customer service/public relations experience preferred.
• A passion and basic understanding of healthy living and helping others reach goals.
• Actively participating in a healthy lifestyle.
• Must be detail‑oriented, possess strong organizational skills and have ability to multi‑task.
• Ability to be efficient and productive in a fast‑paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• CPR/First Aid, Blood Bourne Pathogen and Child Abuse Preventiontraining within first 30‑days of employment.