Welcome Cottage Attendant

Escondido Golf & Lake Club

Horseshoe Bay (TX)

On-site

USD 25,000 - 36,000

Full time

4 days ago

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Benefits offered by this job

401(k)

Health insurance

Paid time off

Tuition reimbursement

Flexible scheduling

Employee discount

Job summary

Escondido Golf & Lake Club is seeking a Welcome Cottage / Loss Prevention Agent to protect people, property, and the club’s reputation while delivering exceptional hospitality. You will greet members and guests, manage access, and maintain a secure yet inviting gate area.

The role emphasizes friendly service, attention to detail, and calm professionalism in changing conditions across outdoor and interior spaces. Training is provided for the right candidate to uphold club standards.

Qualifications

Experience in security, loss prevention, hospitality, customer service, or a related field preferred; we will train the right person.
Friendly, outgoing, and uplifting personality with a genuine desire to make people feel welcome.
Strong attention to detail, good judgment, and solid problem-solving skills.
Comfortable using computers, security systems, and digital reporting tools.
Ability to remain calm, professional, and courteous in high-pressure situations.
Strong communication skills and a commitment to confidentiality and discretion.
Ability to work outdoors in varying weather conditions, stand for extended periods, walk large properties, and perform light grounds upkeep.

Responsibilities

Greet every person who arrives or passes through, whether on foot or in a vehicle, with a smile and welcoming demeanor.
Operate the gate and verify access for employees, vendors, contractors, and guests according to Club protocols.
Conduct preventive security rounds throughout the Club, including buildings, amenities, parking areas, and high-traffic zones.
Monitor security cameras, access logs, and digital reporting tools during shifts.
Document incidents accurately and completely, and support investigations when requested.

Skills

Security experience

Hospitality

Customer service

Attention to detail

Communication

Calm under pressure

Tools

Security systems

Digital reporting tools

Computers

Job description

Description

Position Overview

The Welcome Cottage / Loss Prevention Agent plays a key role in protecting the people, property, and reputation of our private club community, and is often the first face members, guests, and staff see when they arrive. This position supports daily security operations, greets everyone who enters the Club, keeps the gate and surrounding areas clean and inviting, and makes sure employees, vendors, and contractors follow established rules and access protocols. The ideal candidate has a warm, uplifting personality, a sharp eye for detail, and a genuine commitment to creating a safe, secure, and welcoming experience for everyone.

Key Responsibilities

Welcoming Experience & Member Service

Greet every person who arrives or passes through, whether on foot or in a vehicle, with a smile, eye contact, and a friendly welcome.
Bring a positive, uplifting presence to every interaction, setting the tone for a welcoming experience from the moment someone arrives.
Assist members, guests, and visitors with directions, questions, and general information in a courteous and helpful manner.
Treat every interaction as an opportunity to reflect the Club’s standards of hospitality and service.

Area Appearance & Cleanliness

Keep the gatehouse, entrance, and assigned areas clean, organized, and presentable at all times.
Pick up leaves, litter, and debris around the gate and surrounding grounds throughout the shift.
Report maintenance needs, landscaping issues, or damaged property to the appropriate department.

Security, Access Control & Preventive Rounds

Operate the gate and verify access for employees, vendors, contractors, and guests according to Club protocols.
Conduct preventive security rounds throughout the Club, including buildings, amenities, parking areas, and high-traffic zones.
Identify and report safety hazards, suspicious activity, or policy violations before they escalat
Monitor security cameras, access logs, and digital reporting tools during assigned shifts.
Help keep restricted areas secure and make sure all access points follow established procedures.

Compliance & Incident Response

Make sure vendors and contractors follow Club rules, safety requirements, and operational protocols.
Respond calmly and quickly to security concerns, emergencies, or unusual activity, and escalation to leadership as needed.
Document incidents accurately and completely, and support investigations when requested.

Technology & Reporting

Use computer systems, digital logs, and security software to record incidents, access records, and daily activity.
Complete clear, accurate shift reports and communicate important information to the next shift and to leadership.

Qualifications

Experience in security, loss prevention, hospitality, customer service, or a related field preferred; we will train the right person.
A friendly, outgoing, and uplifting personality with a genuine desire to make people feel welcome.
Strong attention to detail, good judgment, and solid problem-solving skills.
Comfortable using computers, security systems, and digital reporting tools.
Ability to remain calm, professional, and courteous in high-pressure situations.
Strong communication skills and a commitment to confidentiality and discretion.
Ability to work outdoors in varying weather conditions, stand for extended periods, walk large properties, and perform light grounds upkeep such as picking up leaves and debris.

Attributes We Value