Welcome Coordinator - Bilingual Spanish

CVS Health; Columbus (OH); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Vision & dental benefits

Paid time off

401(k) match

Employee stock purchase plan

Job summary

Oak Street Health is seeking a Welcome Coordinator (Bilingual Spanish) to create an inclusive environment and deliver a high-touch patient experience. The role involves greeting patients, assisting with forms, scheduling, collecting co-pays, and managing communications across the EMR platform.

The Welcome Coordinator supports center operations and coordinates with the Practice Manager and Service Team. The position emphasizes flexibility, strong customer service, and the ability to work across

Qualifications

• Strong computer skills with basic Google Suite knowledge.
• Professional phone etiquette.
• Fluency in Spanish, Polish, or Russian preferred.
• US work authorization.
• Customer service experience preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Check-in and assist with forms.
• Collect co-pays and update patient information in EMR.
• Schedule/reschedule appointments in EMR.
• Manage phone lines and outbound calls as instructed.
• Handle faxes and maintain Welcome/Community Room areas.
• May float to other centers in the region as needed.
• Other duties as assigned.

Skills

Computer skills

Phone etiquette

Spanish fluency

Multilingual capability

US work authorization

Education

Some college

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health Title: Welcome Coordinator - Bilingual Spanish Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Core Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

What we're looking for

• Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization
• Strongly preferred Experience in customer service setting strongly preferred
• Some college preferred

Other Skills

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity
• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Oak Street Health Benefits

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• For applicants in Illinois, the estimated range would be $18.46 per hour. The total compensation package for this position includes bonus and benefits such as health care, 401(k) plan, Employee Stock Purchase Plan (ESPP), life insurance, disability insurance, and more.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range

The typical pay range for this role is: $17.00 - $31.30. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

We anticipate the application window for this opening will close on: 03/01/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.