Welcome Coordinator

CVS Health Corporation; Detroit (MI); On-site; USD 48,712,000 - 89,687,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health in Detroit is seeking a Welcome Coordinator to create an inclusive environment for patients and serve as the friendly face of the clinic, handling front-desk tasks and coordinating operations to ensure a smooth patient journey. This role reports to the Practice Manager and supports a high-touch patient experience in a fast-paced environment.

You will manage check-in, forms, co-pays, and EMR updates, coordinate appointments, handle calls and faxes, and help maintain a welcoming

Qualifications

• Strong computer skills with basic Google Suite knowledge.
• Professional phone etiquette.
• US work authorization required.
• Fluency in Spanish, Polish, Russian or other languages spoken by communities served.

Responsibilities

• Welcoming patients and guests.
• Check-in visits and assist with required forms.
• Collect co-pays.
• Update patient information in the EMR system.
• Schedule and reschedule appointments in the EMR.
• Manage phone lines and outbound calls as instructed.
• Manage faxes in the electronic fax system.
• Maintain the cleanliness of the Welcome and Community Room areas.
• Occasionally float to other centers in the region.
• Other duties as assigned.

Skills

Computer skills

Google Suite

Phone etiquette

Multilingual

Education

Some college

Job description

Title: Welcome Coordinator

Company: Oak Street Health

Role Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Core Responsibilities:

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

What we’re looking for

Required

• Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Strongly preferred

• Experience in customer service setting strongly preferred
• Some college preferred

Other Skills

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

• medical coverage
• dental coverage
• vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/30/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.