Weekend Customer Service/ Party Host - Spy Ninjas HQ

Spy Ninjas HQ; Las Vegas, Northern (NV, KY); Hybrid; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

Spy Ninjas HQ in Las Vegas is seeking a Guest Experience Agent (Front Desk) to greet guests, manage check-in, verify waivers, and support party experiences with high energy and a welcoming attitude.

You will handle front desk operations, process retail transactions, upsell attractions and merchandise, coordinate bookings, and keep the lobby and party areas organized. Weekend shifts require teamwork and a customer-first mindset.

Qualifikationen

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and team-oriented mindset.
• Ability to lead small groups or provide clear party instructions.
• Basic computer, POS, and tablet proficiency.
• Ability to multitask and stay composed in fast-paced environments.
• Customer service experience preferred.
• Must pass a background check.
• Sheriff’s Card.

Aufgaben

• Greet and engage guests with energy, professionalism, and enthusiasm.
• Check guests in, verify waivers, and provide clear information about their visit.
• Answer questions, provide directions, and assist with guest needs in real time.
• Support party experiences and ensure celebrations run smoothly and on schedule.
• Create a fun, welcoming environment while maintaining organization and flow.
• Process transactions accurately at the front desk and redemption areas.
• Recommend attractions, upgrades, and merchandise to enhance the guest experience.
• Scan, handle, and complete all retail purchases efficiently.
• Maintain clean, organized, and fully stocked retail displays.
• Support upselling initiatives through product knowledge and engagement.
• Assist with bookings, phone inquiries, and guest scheduling support.
• Manage guest flow, wait times, and communicate delays clearly and professionally.
• Complete incident reports and document situations accurately when needed.
• Perform opening, mid-shift, and closing duties to ensure operational readiness.
• Maintain cleanliness and organization of front desk, lobby, and party areas.
• Participate in team trainings and meetings as required.

Kenntnisse

Communication

Interpersonal skills

Customer service experience

Teamwork

Multitasking

POS proficiency

Ausbildung

High school diploma or equivalent

Tools

POS system

Tablet proficiency

Jobbeschreibung

Description

Position Summary

The Guest Experience Agent (Front Desk) at Spy Ninjas HQ is the first point of contact for guests and plays a critical role in delivering a welcoming, organized, and high-energy experience. This role is responsible for front desk operations, guest check-in, retail transactions, and supporting party experiences. You ensure every guest interaction is smooth, engaging, and leaves a lasting positive impression.

Primary Duties and Responsibilities

-Weekends only

Guest Experience & Engagement

• Greet and engage all guests with energy, professionalism, and enthusiasm
• Check guests in, verify waivers, and provide clear information about their visit
• Answer questions, provide directions, and assist with guest needs in real time
• Support party experiences and ensure celebrations run smoothly and on schedule
• Create a fun, welcoming environment while maintaining organization and flow

Sales & Retail Operations

• Process transactions accurately at the front desk and redemption areas
• Recommend attractions, upgrades, and merchandise to enhance the guest experience
• Scan, handle, and complete all retail purchases efficiently
• Maintain clean, organized, and fully stocked retail displays
• Support upselling initiatives through product knowledge and engagement

Operations & Communication

• Assist with bookings, phone inquiries, and guest scheduling support
• Manage guest flow, wait times, and communicate delays clearly and professionally
• Complete incident reports and document situations accurately when needed
• Perform opening, mid-shift, and closing duties to ensure operational readiness
• Maintain cleanliness and organization of front desk, lobby, and party areas
• Participate in team trainings and meetings as required

Requirements

Qualifications for Success

• 18 years of age or older
• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Friendly, professional, and team-oriented mindset
• Ability to lead small groups or provide clear party instructions
• Basic computer, POS, and tablet proficiency
• Ability to multitask and stay composed in fast-paced environments
• Customer service experience preferred
• Must pass a background check
• Sheriff’s Card

Physical Demands

• Ability to stand and walk for extended periods
• Frequent movement throughout the facility, including stairs
• Ability to lift up to 40 lbs
• Ability to clean and reset guest-facing areas (including light janitorial tasks)
• Ability to communicate clearly both verbally and in writing

Work Environment

• High-energy, fast-paced environment with elevated noise levels
• Indoor and occasional outdoor guest interaction
• Exposure to varying conditions when assisting guests outside
• Adherence to safety and infection control procedures