Weekend Concierge - Overture Doral

Greystar; Town of Florida (NY); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

401(k) with Company Match

Employee Assistance Program

Paid sick time

Union benefits guidance

Job summary

Greystar is seeking a Weekend Concierge to welcome residents and guests, support the sales and leasing process, and ensure a smooth move-in experience for new residents. You will collaborate with the Community Manager and Sales Consultants, respond to inquiries, coordinate tours and schedules, and help highlight the community’s lifestyle and amenities to prospective residents.

This part-time role emphasizes exceptional customer service, organization, and a positive, engaging living environment

Qualifications

• Experience delivering excellent customer service in a front-desk or concierge setting.
• Strong communication skills and ability to engage residents and guests professionally.
• Ability to multitask, prioritize, and coordinate with multiple team members.

Responsibilities

• Greets prospects and residents entering the office/leasing area and ensures comfort while they wait.
• Answers phone calls, routes inquiries to the appropriate team member, and backs up service requests.
• Maintains guest suite and coordinates loading dock/elevator moves for move-ins/move-outs.
• Ensures amenities are tour-ready before leasing office opens each morning.
• Manages package deliveries by logging arrivals and notifying residents within 24 hours.
• Maintains logs for equipment rentals, dry cleaning, and other services.
• Assists community team with scheduling, planning and resident activities.
• Keeps local area info up-to-date and maintains relationships with concierge vendors.

Skills

Customer service

Communication

Guest relations

Tools

Scheduling software

Job description

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Weekend Concierge serves as the first point of contact for residents, guests, and prospective residents, creating a welcoming and exceptional experience within the community. This role supports the lifestyle coordinator, resident activities, and engagement programs while acting as a trusted resource for information and assistance. Working closely with the Community Manager and Sales Consultant(s), the Weekend Concierge plays an important role in supporting the sales and leasing process by delivering outstanding customer service, assisting with prospect tours, maintaining a welcoming environment, and ensuring a seamless move‑in experience for new residents. The Weekend Concierge also supports weekend marketing and outreach initiatives, helping to showcase the community's lifestyle, amenities, and resident experience. Through proactive resident interaction, attention to detail, and strong administrative support, this role contributes to the community's occupancy, revenue, and resident retention goals while fostering a positive and engaging living environment.

JOB DESCRIPTION

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move‑ins and move‑outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Benefits Offered for Part-time Team Members*

• 401(k) with Company Match (eligibility required)
• Employee Assistance Program
• Paid sick time
• For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Core Values

Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.

Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.

Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.

Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.

Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.

Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.