Weekend Bilingual Community Engagement Specialist

Jobtailor; Riverside (CA); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Jobtailor is seeking an Enrollment Outreach Specialist to identify, engage, and enroll individuals into the Enhanced Care Management program. You will conduct outreach virtually via phone, text, email, and in-person at clinics and community organizations, building trust and guiding members through the enrollment funnel.

The role requires bilingual English/Spanish proficiency, 1+ year in a metric-driven environment, and comfort with HIPAA-compliant tools and multiple technology platforms.

Qualifications

• Physically located in the United States.
• Quiet, HIPAA-compliant, internet-connected space for virtual operations.
• 1+ year of experience working in a metric- or quota-driven environment.
• Dedicated to working within and improving the community you are part of.
• Results-driven with a proven track record of exceeding performance indicators.
• Bilingual English/Spanish proficiency in reading, writing, speaking, and listening.
• Strong technical skills and comfort using multiple technology platforms.
• Valid driver’s license and auto liability insurance.

Responsibilities

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations.
• Listen openly to eligible members, meet them where they are, and use multiple outreaches when needed.
• Educate partners about Pair Team’s services and link eligible members to the Enhanced Care Management program.
• Explain Enhanced Care Management services and benefits to hesitant or distrustful members.
• Build trust with eligible members and enroll them in the program.
• Promote timely communication among internal teams and external partners.
• Meet enrollment metrics and support the mission of improving underserved communities’ wellbeing.
• Manage the end-to-end enrollment funnel and support members’ continuation in the process.
• Provide updates on funnel stages, delays, and blockers.
• Use all required internal and external technology tools.

Skills

Enrollment Metrics Management

Community Engagement

Virtual Communication

Open Listening

Results-Driven

Bilingual English/Spanish

Tools

HIPAA-Compliant Tools

Job description

Jobtailor is seeking an Enrollment Outreach Specialist to identify, engage, and enroll individuals into the Enhanced Care Management program. You will conduct outreach virtually via phone, text, email, and in-person at clinics and community organizations, building trust and guiding members through the enrollment funnel.

The role requires bilingual English/Spanish proficiency, 1+ year in a metric-driven environment, and comfort with HIPAA-compliant tools and multiple technology platforms.