Wedding Rooms Manager - Casa Marina Key West, A Curio Collection by Hilton

Hilton; Key West (FL); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton's Casa Marina Key West and The Reach Key West invite you to join the catering and events team as Social Events/Wedding Room Manager. You will oversee wedding room blocks at both resorts, coordinating with couples, planners, and guests to ensure flawless execution from booking to departure.

You will partner with Revenue Management to optimize room block performance, negotiate rates, manage contracts, and supervise rooming lists while delivering memorable guest experiences that embody

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Leadership, teamwork, ownership mindset; focus on prompt, decisive action.

Responsibilities

• Manage wedding room blocks from contract execution through event completion.
• Negotiate rates, prepare contracts, and maintain room blocks in Delphi.fdc, OnQ, and R&I systems.
• Serve as the primary contact for wedding accommodations, working with couples, planners, and guests.
• Coordinate rooming lists, reservation activity, inventory management, and pickup reporting.
• Partner with Revenue Management to optimize room block performance and occupancy.
• Monitor booking pace, cutoff dates, and communicate updates to clients.
• Arrange VIP accommodations, upgrades, amenities, and special guest requests.
• Collaborate with Front Office and Housekeeping to ensure guest experiences.
• Prepare and distribute group resumes detailing event requirements.
• Resolve guest concerns related to reservations, accommodations, and billing.
• Identify opportunities to increase room revenue through upgrades and enhanced experiences.
• Maintain contracts, rooming lists, reports, and client communications.
• Participate in client meetings, planning sessions, and site tours as needed.
• Analyze room block performance and support operational initiatives.

Job description

Job Description

Casa Marina Key West and The Reach Key West, part of the Curio Collection by Hilton, is looking for a Social Events/Wedding Room Manager to join the catering and events team.

This exciting career opportunity will oversee Wedding Room Blocks at both beautiful resorts. Casa Marina Key West is nestled along the southern edge of the island – overlooking more than 1,100 feet of beach reserved exclusively for hotel guests. With 311 guest rooms, multiple food & beverage offerings, and more than 11,000 square feet of function space, this historic property is a landmark of the grace, charm and tranquility of Old Key West and location on Key West's largest private beach. The Reach Resort boasts 150 guestrooms, 1 restaurant and 4,300+ square feet of meeting space.

Exceptional Hospitality Starts with You

In this role, you will be responsible for maximizing guest room revenue associated with wedding events and social celebrations while delivering exceptional guest experiences. The manager serves as the primary liaison for wedding room blocks, VIP accommodations, guest arrivals, and room‑related services to ensure seamless execution from booking through departure.

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Wedding Rooms Manager, you’re not just generating and managing events – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Manage wedding room blocks from contract execution through event completion.
• Negotiate rates, prepare contracts, and maintain room blocks in Delphi.fdc, OnQ, and R&I systems.
• Serve as the primary contact for wedding accommodations, working closely with couples, planners, and guests.
• Coordinate rooming lists, reservation activity, inventory management, and pickup reporting.
• Partner with Revenue Management to optimize room block performance and maximize occupancy.
• Monitor booking pace, cutoff dates, and communicate updates to clients.
• Arrange VIP accommodations, upgrades, amenities, and special guest requests.
• Collaborate with Front Office and Housekeeping teams to ensure exceptional guest experiences.
• Prepare and distribute group resumes outlining event details and operational requirements.
• Resolve guest concerns related to reservations, accommodations, billing, and room assignments.
• Identify opportunities to increase room revenue through upgrades and enhanced guest experiences.
• Maintain accurate contracts, rooming lists, reports, and client communications.
• Participate in client meetings, planning sessions, and site tours as needed.
• Analyze room block performance, prepare recap reports, and support operational initiatives.
• Ensure compliance with Hilton brand standards while delivering outstanding service and professionalism.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – Our retirement plans make it easier to save for what’s next.
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.