Websites User Experience Manager

RethinkFirst; Philadelphia (Philadelphia County); Remote; USD 70,000 - 110,000; Full time

Job summary

RethinkFirst is seeking a Website Manager to own daily CMS operations across multiple brands and ensure quality, accessibility, and performance. You will coordinate with Performance Marketing, Creative, Brand, Content, and Tech teams to translate business needs into reliable web experiences without duplicating paid-media ownership.

The role requires HTML/CSS proficiency, strong project management, and experience with modern CMS platforms.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 3–5 years of hands-on experience managing production marketing websites with modern CMS.
• Working knowledge of HTML and CSS for diagnosing frontend issues.
• Practical experience with technical SEO, accessibility, and performance optimization.
• Experience with GA4 and Google Search Console for site analytics.
• Strong PM and stakeholder-management skills in multi-brand environments.
• Experience in B2B software, healthcare, edtech, or regulated industries.
• Familiarity with consent-management, tag-management, or form integrations.

Responsibilities

• Own day-to-day CMS administration, pages, templates, components, permissions, and publishing workflows.
• Prioritize website requests across lines of business and plan release schedules.
• Lead QA and release readiness including accessibility, links, forms, and tracking.
• Monitor site health, performance, redirects, metadata, and SEO fundamentals.
• Maintain forms and integrations; document technical requirements clearly.
• Handle campaign tracking, consent management, and landing page tests.
• Create governance docs and reusable processes for teams and partners.
• Use analytics and site-health tools to identify issues and share recommendations.

Skills

CMS administration

HTML/CSS

Project management

Stakeholder management

SEO & analytics

Education

Bachelor's degree in marketing, web development, information systems, communications, or related field

Tools

WordPress

Webflow

HubSpot

Contentful

Job description

About RethinkFirst

RethinkFirst was founded in 2007 with a mission to provide scalable, evidence-based autism treatment training tools and caregiver supports to an underserved population. In 2010, Rethink launched its first solution, a suite of special needs and behavior management offerings, to support K-12 education. Over time, we expanded our offerings to support the entire behavioral health community by adding solutions in the employer (RethinkCare), provider (RethinkBH), and payor (RethinkFutures) industries, and to drive whole child wellness and success in education (RethinkEd).

Today, we are proud to have almost 500 team members supporting more than 2,000 customers worldwide as we work together to strengthen our communities and help every individual reach their potential.

RethinkFirst is transforming the behavioral health landscape by inspiring and empowering individuals with behavioral health challenges and those who support them. We continue to invest in data science, analytics, and technology that improve outcomes and enable value-based care.

RethinkFirst is seeking a Website Manager to own the day-to-day operation, quality, and governance of our public marketing websites across RethinkBH, RethinkCare, and RethinkEd. Reporting to the VP of Marketing Analytics and Operations, this hands-on role will manage the content management system, publishing intake, releases, technical health, accessibility, and search readiness of our web properties. The Website Manager will partner closely with Performance Marketing, Creative and Brand, Content, Marketing Operations, and technical partners to turn business requirements into reliable website experiences without duplicating paid-media or attribution strategy ownership.

• Own day-to-day administration of the content management system, including pages, templates, components, permissions, publishing workflows, and content structure.
• Manage a clear intake and prioritization process for website requests across business lines, translating approved needs into realistic plans and release schedules.
• Lead website quality assurance and release readiness, including content accuracy, responsive behaviour, accessibility, links, forms, tracking, browser compatibility, and post-launch checks.
• Monitor and improve website health, performance, uptime, Core Web Vitals, redirects, crawlability, metadata, structured content, and other technical SEO fundamentals.
• Maintain website forms and routine integrations, troubleshoot issues, and document technical requirements clearly for internal or external development partners.
• Implement and maintain website-side requirements for campaign tracking, consent management, and landing-page tests defined in partnership with Performance Marketing and Marketing Operations.
• Create practical web governance, documentation, and reusable processes that reduce bottlenecks and make ownership, approvals, and standards clear.
• Use analytics, Search Console, and site-quality tools to identify issues and improvement opportunities, sharing concise recommendations with stakeholders.

Bachelor's degree in marketing, web development, information systems, communications, or a related field, or equivalent practical experience.

• 3 to 5 years of hands-on experience managing production marketing websites and publishing through a modern CMS such as WordPress, Webflow, HubSpot, Contentful, or a comparable platform.
• Working knowledge of HTML and CSS and the ability to diagnose common front-end, template, form, and integration issues.
• Practical experience with technical SEO, website accessibility, responsive design, redirects, page performance, and release quality assurance.
• Experience using web analytics and site-health tools such as GA4, Google Search Console, or comparable platforms.
• Strong project-management and stakeholder-management skills, including the ability to triage requests, clarify scope, manage dependencies, and coordinate external partners.
• Strong documentation, problem-solving, and follow-through skills in a multi-brand or multi-business environment.
• Experience in B2B software, healthcare, behavioral health, education technology, or another regulated industry.
• Experience supporting consent-management tools, tag-management implementation, form integrations, or website experimentation platforms.
• Familiarity with JavaScript, DNS and domain management, content governance, and AI-supported web quality or publishing workflows.

Location

Remote opportunities are available to candidates who reside in the following states:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Accommodations are available for applicants with disabilities.