Site Merchandising Specialist

The TJX Companies, Inc.; Framingham (MA); On-site; USD 69,200 - 86,500; Full time

Benefits offered by this job

Associate discount

401(k) match

medical/dental/vision

paid holidays

tuition reimbursement

Job summary

A leading retail company is looking for a Web Store Operations Specialist based in Framingham, MA. This entry-level role focuses on enhancing customer engagement through optimized website navigation and content strategies. The ideal candidate will have a Bachelor's degree in business, along with 2+ years of experience in eCommerce or Marketing. Strong problem-solving and communication skills are essential. A competitive salary and comprehensive benefits package are offered.

Qualifications

• Bachelor’s degree in business or related field.
• 2+ years of experience in eCommerce, Merchandising, or Marketing.
• Strong problem-solving skills and effective prioritization.

Responsibilities

• Provide oversight of merchandise presentation strategies.
• Lead navigational strategies and site updates.
• Support content strategy and contribute insights.

Skills

eCommerce experience

Strong verbal and written communication

Problem-solving skills

Attention to detail

Adaptability

Education

Bachelor’s degree in business or related field

Job description

Join to apply for the Web Store Operations Specialist role at The TJX Companies, Inc.

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off‑price retailer.

Job Description

The Web Store Operations Specialist for Merchandise Presentation focuses on delivering navigation and content strategies, contributing strategic insights, and supporting team alignment to enhance customer engagement and drive sales. This role works closely with Operations, Analytics, Marketing, Merchandising, and Product Teams to optimize conversion and customer navigation on our websites.

Responsibilities

• Provide oversight of merchandise presentation strategies, including site taxonomy structure, content execution, and landing destinations.
• Lead navigational strategies and site updates, continually optimizing the structure to improve product discovery and analyzing performance to drive strategic decisions.
• Support and help shape content strategy, contributing insights that guide strategic updates.
• Own product boosting/ranking strategies and deliver landing destinations for email and marketing content, partnering with the manager to recommend strategic updates.
• Develop detailed plans and timelines for key brand campaigns, holidays, and strategic priorities in partnership with the manager, Planning, Merchandising, and Marketing.
• Document and track competitive and industry trends through site deep dives, sharing findings and making recommendations.
• Mentor and support peers, sharing knowledge and best practices to strengthen the team’s skills and effectiveness.
• Consistently collaborate and communicate with partners across various business areas.
• Collaborate across the business to solve problems with minimal disruption to the business or the customer.

Qualifications

• Bachelor’s degree in business or related field.
• 2+ years of experience in eCommerce, Merchandising, or Marketing.
• Strong verbal and written communication skills, with the ability to influence peers and cross‑functional teams.
• Strong problem‑solving skills and effective prioritization, with the ability to recommend improvements and optimize processes.
• Demonstrates flexibility and adaptability.
• High attention to detail, strong organizational and follow‑through skills.
• Ability to multi‑task in a high‑volume, fast‑paced environment while meeting deadlines and maintaining a positive and professional demeanor.
• Agile and innovative problem solver with a continuous improvement mentality.
• Ability to learn and adapt to new computer systems.
• Collaborative relationship builder, capable of mentoring and supporting peers to elevate team performance.
• Ability to prioritize and triage competing tasks and requirements.
• Passion for improving customer experience, strengthening brand equity online, and contributing to strategic business outcomes.

Benefits

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long‑term disability; paid holidays/vacation/sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address

550 Cochituate Road

Location

USA Home Office Framingham MA 550 Cochituate Rd

This position has a starting salary range of $69,200.00 to $86,500.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail