WEB DIRECTOR ADMINISTRATOR V, INTERNAL ONLY

State of Maryland; Maryland; On-site; USD 75,000 - 105,000; Full time

Job summary

The Maryland Department of Human Services (DHS) seeks an experienced web administrator to manage the agency's web infrastructure, ensuring the site is up-to-date and secure for Marylanders across the state. You will lead a three-person Web Team and collaborate with internal and external partners on regular technical and content updates.

Preferred experience includes WordPress and Drupal, policy drafting, and managing website migrations in a government setting.

Qualifications

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Six years of administrative staff or professional work.

Responsibilities

• Manage the Department's web infrastructure, ensuring the site is up-to-date and secure.
• Lead the three-person Web Team and coordinate with internal and external partners on deliverables and updates.
• Implement WordPress and plugin updates, fix errors, optimize site security, and manage content changes.

Skills

Policy drafting

Team collaboration

Web governance

Education

High school diploma or GED

Tools

WordPress

Drupal

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This is an Internal Only recruitment.

Grade

20

Location of Position

DEPARTMENT OF HUMAN SERVICES
COMMUNICATIONS OFFICE
25 S. CHARLES STREET
BALTIMORE, MD 21201

Main Purpose of Job

This employee manages the Department's web infrastructure and is charged with ensuring the agency's web presence is up-to-date and secure on a rolling basis. This role is responsible for ensuring DHS’ customers across the state can access their benefits and learn vital information about services online securely and conveniently. As a team leader, they are expected to manage deliverables across the three person Web Team and collaborate with internal and external partners to perform regular technical and content updates. They are also responsible for updating leaders on the Communications Team and in the Office of the Secretary regarding key security and content developments, threats, and opportunities.

Position Duties

Communicate and collaborate with the Maryland Benefits Infrastructure team to implement WordPress and WordPress plugin updates–and ensure the website is current and consistently updated. Coordinate with OTHS for device access, ticket management, and troubleshooting. Serve as main DHS web point of contact for OTHS, Maryland Benefits, and DoIT. Communicate and collaborate with the Maryland Benefits Infrastructure team to fix errors and optimize our WordPress websites. Analyze and recommend a course of action for WordPress plugins. Weigh security risks and plugin optimization to optimize site security. Coordinate the Communications Office's Web Team to ensure deliverables are produced and deadlines are met. Ensure senior leaders are apprised of key challenges and potential solutions. Implement content changes to DHS websites at the request of Maryland Department of Human Services teams, LDSS offices, and key programs.

Minimum Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Six years of administrative staff or professional work.

Notes

• Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
• Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Desired or Preferred Qualifications

• One year of experience working with WordPress and Drupal to manage web content.
• One year of experience drafting tech-related policy for government agencies.
• One year of experience managing website migrations in a government setting.

Limitations on Selection

Limited to current Department of Human Services Communications Office employees, only.

Licenses, Registrations and Certifications

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Selection Process

If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Guidelines.

Examination Process

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

Benefits

STATE OF MARYLAND BENEFITS

Additional Statement

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.