Web Customer Support Specialist

Cooksys; Tallahassee (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical plans

Life and accident insurance

Flexible Spending Account

401(k) plan

Job summary

Cooksys in Tallahassee, Florida is seeking an experienced Help Desk Professional to provide essential technical support to users of Internet and Extranet sites. The role involves offering guidance on various technical issues and requires a strong background in IT.

The ideal candidate will have a Bachelor's Degree in Computer Science or related field and at least 3 years of relevant work experience. This position promises a collaborative environment and opportunities for professional growth, coupled with comprehensive benefits from day one.

Qualifications

• Minimum of 3 years IT work experience in PC or client/server platform, network, or systems administration.
• Intermediate professional level competence in medium to high complexity projects.
• Strong customer service skills with effective external customer interaction.

Responsibilities

• Provide technical support for user interface, browser, hardware, and software issues.
• Troubleshoot and resolve technical service and equipment problems.
• Maintain a knowledge and call tracking database to improve quality.

Skills

Technical support

Troubleshooting

Customer service

Team collaboration

Project leadership

Education

Bachelor’s Degree in Computer Science, Information Systems, or related field.

Job description

Summary: We are seeking an experienced Help Desk Professional to provide support services to users of Internet and Extranet sites. This role involves offering technical advice and guidance on user interface, browser, hardware, and supporting software issues. You will troubleshoot and resolve routine technical service and equipment troubles using established processes, and coordinate efforts with the Help Desk for effective resolution of calls.

Responsibilities

• Provide technical support and guidance on user interface, browser, hardware, and software issues.
• Troubleshoot and resolve technical service and equipment problems by analyzing and diagnosing faults using established procedures.
• Maintain a knowledge database and call tracking database to improve problem resolution quality.
• Coordinate with the Help Desk to ensure effective resolution of external customer inquiries.
• Work collaboratively in a team environment, sharing information and assisting colleagues with calls.
• Provide feedback to the Web development team for site improvements based on customer feedback.
• Occasionally lead projects and mentor junior technical staff.

Required skills

• Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• Minimum of 3 years IT work experience in PC or client/server platform, network, or systems administration within relevant computing environments.
• Intermediate professional level competence, able to work on projects of medium to high complexity.
• Strong customer service skills and ability to interface effectively with external customers.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work collaboratively in a team setting and occasionally lead projects.

Why Work with Us

At Cook Systems, we offer benefits that deliver real security, flexibility, and growth from day one. Our comprehensive benefits include:

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months.