Web Content Manager

KeyBank; Brooklyn (OH); Hybrid; USD 71,000 - 125,000; Full time

Job summary

KeyBank is seeking a Web Content Manager to collaborate with stakeholders and partners, driving an exceptional online experience for Key.com. The role emphasizes content strategy, UX, and analytics alignment to support small business campaigns.

Responsibilities include coordinating with internal teams and partners, ensuring compliance with WC3 and ADA standards, and delivering high-quality pages through Adobe Experience Manager. A strong background in HTML and digital marketing is required.

Qualifications

• Bachelor's Degree preferred in web development, marketing, or related field.
• Minimum 4 years previous work experience in website management and/or digital marketing.
• Excellent interpersonal, relationship management, problem-solving and decision-making skills.
• Strong knowledge of HTML and experience with web content management systems, specifically component-based systems (AEM preferred).

Responsibilities

• Define strategy for new products, services or campaigns within Small Business section of Key.com and support landing pages.
• Collaborate with partners to advise and manage content updates for key.com.
• Review web page content, navigation, functionality, and accessibility to meet objectives and standards.
• Determine KPIs, document analytics requirements, and coordinate with analytics teams for reporting.
• Proactively drive issues to resolution and manage multiple projects concurrently.

Skills

HTML knowledge

Web content management

Interpersonal skills

Project management

Education

Bachelor's degree in web development/marketing or related field

Tools

Adobe Experience Manager (AEM)

WorkFront

Job description

Location

4910 Tiedeman Road, Brooklyn Ohio

Mobile - In office 3 days a week.

JOB SUMMARY

The Web Content Manager will collaborate with stakeholders and partners to create and execute an exceptional online experience. Excellent understanding of web content management, analytics, user interface design and usability is necessary.

ESSENTIAL JOB FUNCTIONS

Strategy

• Determines strategy and approach for new products, services, or campaigns within the Small Business section of Key.com and supports small business marketing campaigns with appropriate landing pages.
• Determines possible solutions, creates requirements, and gathers information leveraging people within Key or partner agencies or from research/competitive analysis
• Stays on top of trends and consumer expectations for web experiences by reading industry reports and completing competitor analysis; watches for new innovations across all type of websites.
• Proactively conduct and communicate industry research to stay current on best practices in digital marketing and web user experience, competitor user interface designs, and emerging technologies.

Partnership

• Act as a consultant, providing direction on best practices for online experience solutions to internal clients and partners.
• Proactively meet with partners to advise, schedule, and manage projects and content updates for key.com.
• Collaborates with partners within user experience, design, project management, marketing technology, analytics, product management and compliance.
• Communicates page strategy and requirements to the Web Content Specialist(s), who creates the pages within the content management system, Adobe Experience Manager (AEM).

Project Management

• Reviews web page content, navigation, functionality, look and feel that supports internal partners' business objectives while maintaining compliance with website standards, including Key's own guidelines, WC3 and ADA.
• Execute strong attention to detail when reviewing pages in development & testing environment.
• Develop processes to ensure publishes go according to plan without negatively affecting other areas/functions of the website.

Reporting & Analysis

• Determines key performance indicators and online/offline conversion points, documents website analytics requirements, and partners with web analytics team to provide standard reporting and interpretation to partners.

General

• Proactively drive issues / defects to resolution.

REQUIRED QUALIFICATIONS

• Bachelor's Degree preferred in web development, marketing, or related field.
• Minimum 4 years previous work experience in website management and/or digital marketing field.
• Excellent interpersonal skills, relationship management skills, problem-solving and decision-making skills.
• Proven ability to provide insights and recommendations to partners and stakeholders on the best approach to meeting digital marketing goals.
• Strong knowledge of HTML and experience with web content management systems, specifically component-based systems, AEM preferred.
• Strong understanding of web marketing concepts including search engine marketing, search engine optimization, knowledge of industry online best practices and web standards.
• Proven ability to recognize and edit effective web content to create compelling online experiences.
• Ability to synthesize results and combine with overall Key.com or campaigns results.
• Cultivates and thrives in a creative, energetic, innovative, and exciting environment.
• Ability to effectively manage and execute numerous projects simultaneously with minimal supervision.
• Interest in and aptitude for understanding the business, and a positive, 'can-do' attitude.
• Ability to take initiative, negotiate effectively and build productive relationships with business partners.

• Effective verbal and written communicator, able to communicate with a variety of audiences and management levels and translate business requirements into technical requirements.
• Ability to work both independently and as a member of a team.

PREFERRED QUALIFICATIONS

• Effective analytical techniques and use of web analytics tools, such as Adobe Analytics.
• Proven experience in client servicing and vendor/agency management.
• Familiarity with mobile/responsive website principles and Javascript.
• Experience with a project management tool, such as WorkFront.

COMPETENCIES/SKILLS

• Creative thinking
• Visionary thinking
• Show strong initiative and be a driver
• Organized
• Detail oriented
• Champion Change and Innovation to affect strong sense of urgency
• Manages Execution
• Build and Sustain Effective Relationships with Stakeholders
• Negotiates Effectively
• Client Focus
• Strategic Agility
• Business Acumen
• Organizational Savvy
• Leads Courageously
• Drive for Results

EQUIPMENT USED

PC, telephone, multiple MS Office and web-based applications, remote access software

TRAINING REQUIRED

Training will consist of on-the-job activities with the direction of management. Additional formal training will be provided as required to maintain or enhance performance and professional development.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/04/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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