Web Accessibility Consultant

Telnet Inc; Nashville (TN); On-site; USD 60,000 - 90,000; Part time

Job summary

Telnet Inc in Nashville, Tennessee seeks a Web Accessibility Consultant for a 9-month engagement to advance ADA and WCAG AA compliance across HR websites. You will conduct audits, remediate issues, and support content and design improvements.

The role also includes accessibility training, governance, and collaboration with stakeholders to ensure inclusive, user-centered web experiences for employees and the public.

Qualifications

• Demonstrated experience implementing ADA/WCAG 2.0/2.1 Level AA accessibility standards.
• Experience with Adobe Experience Manager (AEM) and website governance practices.
• Familiarity with accessibility testing tools (WAVE, Axe, Siteimprove, or similar).
• Strong understanding of user-centered design and plain language principles.

Responsibilities

• Audit websites for ADA WCAG AA compliance and remediation.
• Review, edit, and optimize web content for accessibility and clarity.
• Support website redesign efforts aligned with user-centered design practices.
• Provide accessibility training and guidance to HR staff and content contributors.
• Establish and document governance and review processes for ongoing accessibility compliance.
• Analyze user behavior to recommend usability improvements and engagement enhancements.
• Develop or refine accessible graphics, layouts, and templates.

Skills

Accessibility auditing

Content editing

UX evaluation

Graphic design

Stakeholder training

Education

Bachelor's degree or equivalent in Web Design, Digital Media, Communications, IT

3+ years in website management, digital accessibility, UX, or content strategy

Tools

Adobe Experience Manager (AEM)

Accessibility testing tools

CMS platforms

Web analytics

Design tools (Adobe Creative Suite, Figma)

Job description

Job title: Web Accessibility Consultant

Location: Nashville, Tennessee

Duration: 9 Months

Description:

Key Responsibilities

1. Website Accessibility Compliance
   Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues.
2. Content Refinement and Optimization
   Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public.
3. Website Redesign Support
   Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model.
4. Accessibility Training and Guidance
   Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices.
5. Governance and Review Processes
   Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance.
6. User Experience (UX) Enhancement
   Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction.
7. Graphic Design Support
   Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards.

Qualifications

Minimum Education & Experience:

• Bachelor's degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
• 3+ years of experience in website management, digital accessibility, UX design, or content strategy.

Required Knowledge, Skills, and Qualifications (NSQs):

• Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.
• Experience with Adobe Experience Manager (AEM) and website governance practices.
• Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar).
• Strong understanding of user-centered design and plain language principles.

Preferred Qualifications

• Accessibility certifications (e.g., CPACC, WAS, or equivalent).
• Experience working in government, public sector, or large enterprise environments.
• Experience supporting intranet platforms and external public-facing websites.

Competencies

1. Customer Focus Ensures digital services meet the needs of diverse users, including individuals with disabilities.
2. Communicates Effectively Clearly conveys accessibility standards and content guidance to stakeholders.
3. Manages Complexity Navigates technical, regulatory, and organizational requirements to deliver compliant solutions.
4. Drives Results Implements timely accessibility improvements and content enhancements.
5. Instills Trust Demonstrates accountability in ensuring compliance and equitable access to information.

Knowledge

1. ADA and WCAG 2.1 accessibility standards and guidelines
2. Web content management systems and digital publishing workflows
3. User experience (UX) and information architecture principles
4. Plain language and inclusive content design practices
5. Accessibility testing methodologies and tools

Skills

1. Accessibility auditing and remediation
2. Content editing and optimization for the web
3. UX evaluation and usability testing
4. Graphic design with accessibility considerations
5. Stakeholder training and facilitation

Abilities

1. Ability to identify and resolve accessibility barriers in digital content
2. Ability to translate technical standards into practical guidance
3. Ability to manage multiple projects and priorities in a part-time capacity
4. Ability to collaborate across cross-functional teams
5. Ability to analyze data and user feedback to inform improvements

Tools & Equipment

1. Accessibility testing tools (e.g., WAVE, Axe, Siteimprove)
2. Content Management Systems (CMS) platforms
3. Web analytics tools (e.g., Google Analytics)
4. Design tools (e.g., Adobe Creative Suite, Figma)
5. Microsoft Office/collaboration tools (Teams, SharePoint)