Wealth Relationship Support Specialist

HSBC; Miami (FL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Wellness Hub access

Volunteerism policy

Generous matching gifts

Sustainability initiatives

Job summary

HSBC is seeking a Wealth Relationship Officer in the Miami, FL area to support Wealth Relationship Managers and registered securities representatives. You will handle client inquiries, trade orders, and account openings while ensuring compliance with regulatory requirements and internal policies.

You will help reduce WRM workload by handling administrative tasks and maintaining high-quality service for banking and wealth clients.

Qualifications

• FINRA Series 7 and 63 licensing required.
• SIE, Life and Health licenses or may be willing to sponsor.
• Bring experience with financial services or banking.
• Apply knowledge of brokerage products and services plus the operations and regulations that support their delivery.
• Follow Anti Money Laundering and relevant US regulatory governance in day-to-day activities.
• Demonstrate experience with relationship management systems such as CRM and RM platforms.
• Apply understanding of core products including the Premier proposition and retail and wealth product processes.
• Follow local and Group compliance regulations and appropriate operational procedures.
• Fluency in Spanish is required to effectively support our target client base; proficiency in Portuguese is a plus.

Responsibilities

• Provide high-quality sales support to an individual or team of Wealth Relationship Managers
• Reduce process and administrative workload for WRMs to increase time available for client meetings and higher value activity
• Support WRMs across the banking portions of their assigned client portfolios
• Manage day-to-day client contact and servicing including answering client calls in the WRM’s absence and resolving transactional inquiries
• Facilitate smooth hand-offs to the right channels where appropriate to meet client needs
• Prepare and complete sales documents plus manage data input and report generation to support licensed sales activity
• Liaise with internal support functions to progress client purchase process requirements through to completion
• Enter client trade orders and open new client accounts with the direction of a registered securities representative

Skills

FINRA Licenses

Spanish language

CRM proficiency

Client relationship

Regulatory compliance

Tools

CRM systems

RM platforms

Job description

HSBC is seeking a Wealth Relationship Officer in the Miami, FL area to support Wealth Relationship Managers and registered securities representatives. You will handle client inquiries, trade orders, and account openings while ensuring compliance with regulatory requirements and internal policies.

You will help reduce WRM workload by handling administrative tasks and maintaining high-quality service for banking and wealth clients.