Wealth Management Client Experience Associate

Credent Wealth Management; Auburn (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Credent Wealth Management, headquartered in Indiana, seeks a Client Service Associate to support Wealth Advisors and manage daily client interactions. You will handle account paperwork, financial reports, and ongoing communication to deliver a superior client relationship experience.

The role involves onboarding/offboarding clients, processing accounts, CRM updates, and assisting with system access. Series 65 within 30–60 days is expected, with a strong emphasis on service excellence.

Qualifications

• 1+ year in Finance, Banking, Tax, or Accounting; Customer service experience preferred.
• Education: High School Diploma or higher; degrees in Finance or Business Administration are a plus.
• Series 65 license achieved within 30-60 days after hire.

Responsibilities

• Onboard, maintain, and offboard clients, accounts, and client relationships through system account updates and fielding questions from clients about their account status.
• Process new client accounts, combine accounts, transfer accounts, client banking information, or close accounts by following system business processes.
• Create, transfer, and update client households in CRM, custodial and finance systems, including beneficiaries, address and contact changes, new and transitioning account information, and financial life events.
• Identify, communicate, assist, and resolve questions and concerns from clients with online systems access, functionality, and provide demo use when necessary.
• Understand, demonstrate, and continually improve a thorough and well-rounded knowledge of account types, regulatory compliances, basic trade instructions, account settlements timeframes, RMDs, account roll-overs, security holdings, and investments.
• Assist the Client Care Coordinator (CCC) role when necessary, providing scheduling support, answering and routing phone calls to team members.
• Prepare, hosts, and attends assorted web conference calls and other office meetings about new business processes, systems use, onboarding/offboarding updates, etc.
• Remain knowledgeable in the policies and regulations of the regulatory bodies to ensure compliance with all work activities.
• Work with all other team members in a way that is conducive with the mission, values, and beliefs of the company to provide client service beyond expectations.
• Comply with company-wide policies and SEC regulations.

Skills

Analytical thinking

Client service

Communication skills

Account types knowledge

Education

High School Diploma

Associate's in Finance

Bachelor's in Finance or Business Admin

Tools

Microsoft Office Suite

Job description

Credent Wealth Management, headquartered in Indiana, seeks a Client Service Associate to support Wealth Advisors and manage daily client interactions. You will handle account paperwork, financial reports, and ongoing communication to deliver a superior client relationship experience.

The role involves onboarding/offboarding clients, processing accounts, CRM updates, and assisting with system access. Series 65 within 30–60 days is expected, with a strong emphasis on service excellence.