Wealth Management Client Concierge

Gilder Search Group; Willoughby (OH); On-site; USD 60,000 - 65,000; Full time

Job summary

Gilder Search Group is seeking a Wealth Management Client Concierge in Willoughby Hills, OH. This full-time, in-office role supports advisors with administrative tasks and client service, ensuring a professional, welcoming experience.

Ideal candidates bring wealth management experience, strong MS Office skills, and a client-first mindset to help manage daily operations and client relationships.

Qualifications

• Wealth management or financial services experience is preferred.
• Bachelor’s degree preferred.
• Strong computer skills, including MS Office Suite.
• Ability to multitask, prioritize and operate under tight deadlines.
• 3+ years of experience in a similar role(s).
• Strong client facing experience.
• Basic bookkeeping or QuickBooks experience is a plus.
• Discretion handling confidential information; ability to work fast-paced environment.
• Excellent verbal and written communication; professional under pressure.

Responsibilities

• Serve as the first point of contact for clients, creating a warm, welcoming office experience.
• Provide administrative and operational support to advisors while ensuring exceptional client service and efficient day-to-day operations.
• Greet clients and visitors, ensuring a professional and welcoming environment.
• Build trusted relationships by anticipating needs, maintaining confidentiality, and delivering high service levels.
• Answer, screen, and route incoming calls with excellent customer service.
• Assist in planning and executing client appreciation events; coordinate timelines, invitations, logistics, vendors, and details.
• Coordinate office vendors and maintain a well-kept office environment.
• Complete paperwork accurately and in a timely manner.
• Proactively anticipate needs of advisors and teammates to improve efficiency.
• Maintain appropriate turnaround time on all items.

Skills

Client-facing experience

MS Office

Discretion

Multitasking

Executive presence

Education

Bachelor's degree

Tools

QuickBooks

Job description

Wealth Management Client Concierge

Location: Willoughby Hills, OH

Status: Full-time, In-office

Compensation: $60,000 -- $65,000 (based on experience)

We are an independent wealth management firm that has been guiding pre-retirees, retirees,widows, and businesses throughout Northeast Ohio and nationwide for decades. With broadexperience in every aspect of financial and retirement planning, we deliver an integrated plan

including tax and estate planning, maximizing social security benefits, investment managementand protecting loved ones.

We are excited to have an opportunity to welcome a Wealth Management Client Concierge toour team! As a tight knit, service-oriented team, we work collaboratively to bring our values tolife each day: hard work, humility, integrity, optimism, responsiveness and doing whatever

needs to be done to make things right. We are committed to delivering high-quality, high-touchexperiences to our clients so that they always feel they are receiving our utmost attention.Being their advocate is the highest honor for us.

As a Wealth Management Client Concierge, you will work directly with our firm’s leaders aswell as the other members of our team to execute and support our business objectives. Theideal candidate will bring a mixture of excellent written and verbal communication skills,

project management savviness, executive presence, and a track record of successfuloperational and administrative support.

The attributes that we look for in teammates include:

• Strong interpersonal skills, quickly connecting with others to build relationships withinthe firm and across our client base
• Client first attitude
• Problem solving and strategic thinking
• Strong organizational skills
• Anticipating the needs of clients and advisors
• Desire to be a long-term contributing member of the team
• Strong attention to detail
• Positive attitude, team player
• Unwavering attention to detail and accuracy
• Organizational and time management skills
• Proactive preparedness
• Strong relationship management skills
• Problem solving skills
• Leadership abilities
• True team player
• Results-driven mindset
• Self-motivated, organized, and deadline-oriented
• Exceptional verbal and written communication skills
• Professional integrity and discretion in handling confidential matters
• Ability to work independently or collaboratively

As a Wealth Management Client Concierge, you can expect to:

• Serve as the first point of contact for clients, creating a warm, welcoming, andprofessional office experience
• Provide administrative and operational support to advisors while ensuring exceptionalclient service and efficient day-to-day office operations.
• Greet clients and visitors, ensuring every interaction reflects a professional andwelcoming environment.
• Build trusted relationships with clients and team members by anticipating needs,maintaining confidentiality, and delivering a high level of service.
• Answer, screen, and route incoming phone calls while providing excellent customerservice.
• Support the planning and execution of client appreciation events, including coordinatingtimelines, invitations, logistics, vendors, and event details.
• Coordinate office vendors and ensure the office environment is well maintained
• Complete paperwork to a high degree of accuracy and in a timely manner.
• Proactively anticipate the needs of advisors and teammates to improve efficiency andclient service.
• Maintain appropriate turnaround time on all items.

Qualifications for this role include:

• Wealth management or financial services experience is preferred
• Bachelor’s degree preferred
• Strong computer skills, including proficiency with MS Office Suite
• Ability to multitask, prioritize and operate under tight deadlines
• 3 + years of experience in a similar role(s)
• Strong client facing experience
• Basic bookkeeping or QuickBooks experience is a plus
• Demonstrated ability to handle confidential information with discretionAbility to work in a fast-paced environment
• Exceptional oral and written communication skills
• A positive, collaborative attitude and professionalism under pressure