Wealth Management Client Concierge

ROBERT W. BAIRD & CO. INCORPORATED; Santa Clara (CA); On-site; USD 37,000 - 50,000; Full time

Job summary

Robert W. Baird & Co. Incorporated is seeking a Client Assistant to deliver outstanding client service and provide operational support to one or more Financial Advisors. You will coordinate onboarding, manage communications, support account operations and help organize client events.

The role also involves maintaining CRM data, handling calls, scheduling appointments and ensuring regulatory compliance in a Private Wealth Management context.

Qualifications

• 2+ years of relevant work experience.
• Focus on excellent client service.
• Expected to study for and obtain the SIE Exam and Series 7 and 66 licensures within 18 months; training provided by Baird.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn Baird’s Private Wealth Management technology platforms.
• Good verbal and written communication skills; detail oriented and organized.

Responsibilities

• Coordinate client onboarding and manage Financial Advisor prospect pipelines.
• Maintain CRM system and client communications; generate reports and mailings.
• Assist with client events and seminars; prepare materials and presentations.
• Enter and process securities orders per Advisor instruction if needed.
• Answer incoming calls and schedule client appointments; provide client service support.
• Ensure adherence to firm and financial industry regulations.
• Support FA/team social media presence and coordinate outreach as directed.

Skills

Client service

Communication

Analytical skills

Organization

Detail oriented

Problem solving

MS Office

Learning mindset

Education

Bachelor's degree preferred

Tools

CRM platforms

Microsoft Office

Job description

Robert W. Baird & Co. Incorporated is seeking a Client Assistant to deliver outstanding client service and provide operational support to one or more Financial Advisors. You will coordinate onboarding, manage communications, support account operations and help organize client events.

The role also involves maintaining CRM data, handling calls, scheduling appointments and ensuring regulatory compliance in a Private Wealth Management context.