Wealth Management Client Associate: Client Services

Bank of America Corporation; Yardley (Bucks County); On-site; USD 42,000 - 62,000; Full time

Job summary

Merrill Wealth Management, a Bank of America Corporation unit, seeks a client service professional to support Financial Advisors. You will help deliver tailored banking and investment solutions, educate clients on offerings, and uphold a client-centric approach in a collaborative, in-office culture.

You will handle day-to-day requests, safeguard client information, and partner with advisors to deepen relationships while complying with regulatory requirements and internal policies.

Qualifications

• Currently holds FINRA Securities Industry Essentials (SIE), Series 7, and Series 66 (63 and 65 accepted in lieu of 66).
• If these licenses are not currently held, they must be obtained within a specified timeframe if being hired into a registered job code.
• Possesses advanced industry knowledge and an understanding of investment products.
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results.
• Demonstrates a client-centric mindset, always acting in the best interest of the client.
• Has the ability to learn and adapt to new information and technology platforms.
• Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.
• Is comfortable operating in a fast-paced environment with changing and evolving responsibilities.
• Is detail oriented.
• Demonstrates a commitment to continuous learning and professional growth.
• Exhibits sound judgment and discretion when handling sensitive information.
• Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce.
• Demonstrates professional verbal and written communication skills.

Responsibilities

• Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
• Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
• Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
• Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset

Skills

Account Management

Client Management

Customer and Client Focus

Oral Communications

Written Communications

Pipeline Management

Business Development

Client Solutions Advisory

Prioritization

Administrative Services

Emotional Intelligence

Referral Identification

Issue Management

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Salesforce

Job description

Merrill Wealth Management, a Bank of America Corporation unit, seeks a client service professional to support Financial Advisors. You will help deliver tailored banking and investment solutions, educate clients on offerings, and uphold a client-centric approach in a collaborative, in-office culture.

You will handle day-to-day requests, safeguard client information, and partner with advisors to deepen relationships while complying with regulatory requirements and internal policies.