Wealth Client Services Operations Lead

LGBT Great; New York, Northern (NY, KY); Hybrid; USD 175,000 - 225,000; Full time

Job summary

Neuberger Berman seeks a Client Service Operations Manager to lead day‑to‑day client servicing while building scalable processes. You will partner with Operations, Compliance, and Technology to enhance onboarding, money movements, and servicing efficiency, acting as a hands‑on operator and systems thinker.

Ideal candidates bring 10+ years in private wealth operations or similar roles, with SIE/Series 7/66 and a proven record of improving risk controls, policy adherence, and cross‑functional

Qualifications

• Bachelor’s degree required.
• 10+ years of experience in private wealth management operations, client service, or a comparable “process + execution” role within financial services.
• SIE, Series 7, and 66 required or ability to obtain within the firm's timeline.
• Demonstrated ability to improve operational performance through systems thinking, strong judgment, and disciplined follow‑through.
• Strong understanding of operational risk, documentation standards, and working effectively in a regulated environment.
• Highly organized, detail‑oriented, and comfortable managing multiple competing priorities in a fast‑paced, client‑driven setting.
• Excellent communication skills and the ability to partner across functions and influence without formal authority.
• Strong technology aptitude; comfortable learning platforms quickly and translating needs into practical workflows.

Responsibilities

• Act as the team’s day-to-day operational quarterback: organize workflows, drive accountability, and ensure consistent execution across client servicing activities.
• Build and implement repeatable processes, templates, checklists, and controls to improve turnaround times, avoid errors, and mitigate operational risk.
• Evaluate current-state workflows, identify bottlenecks and friction points, and implement measurable improvements (e.g., cycle-time reduction, fewer reworks, reduced break frequency).
• Partner closely with firmwide Operations, Compliance, Business Controls, and Technology to enhance tools, workflows, and policies that impact client onboarding and ongoing servicing.
• Become a power user of internal platforms and help the team use technology more effectively through training, standardization, and process redesign.
• Establish service standards and operating rhythms (e.g., daily priorities, weekly pipeline reviews, escalation paths) to improve responsiveness and follow-through.
• Own escalation management for client-impacting operational issues, coordinating rapid resolution, and implementing preventative fixes.
• Lead cross-functional execution for complex/time-sensitive client events (large asset transfers, multi-account onboarding, urgent disbursements), ensuring clean handoffs and high-quality outcomes.
• Create a scalable foundation for future team growth, with clear role definitions, documentation, and metrics—positioning the function to evolve into a managed group with direct reports.
• In addition to operational leadership, the Manager will remain hands‑on in day‑to‑day client servicing, onboarding and account maintenance, and high‑touch responses.

Skills

SIE/Series 7/66

Operational excellence

Cross-functional collaboration

Technology aptitude

Communication skills

10+ years exp

Operational risk

Regulated environment

Multi-tasking

Education

Bachelor's degree

Job description

Neuberger Berman seeks a Client Service Operations Manager to lead day‑to‑day client servicing while building scalable processes. You will partner with Operations, Compliance, and Technology to enhance onboarding, money movements, and servicing efficiency, acting as a hands‑on operator and systems thinker.

Ideal candidates bring 10+ years in private wealth operations or similar roles, with SIE/Series 7/66 and a proven record of improving risk controls, policy adherence, and cross‑functional