Wealth Advisory Client Services Associate

Kestra Holdings; Lincolnshire (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

401(k)

Health insurance

Professional growth

Job summary

Kestra Holdings in Lincolnshire, IL, seeks a Client Relations Associate to deliver exceptional client service, support advisors, and manage day-to-day operations. You will be a primary contact for clients, ensuring accuracy, responsiveness, and compliance in all interactions.

The role involves handling account questions, onboarding, meeting coordination, and preparing performance reports and financial planning materials.

Qualifications

• Bachelor's degree in business, finance, or related field.
• Experience in financial services, wealth management, or client service is a plus.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Serve as a primary contact for client inquiries and service requests.
• Build and maintain strong client relationships through proactive communication.
• Assist clients with account-related questions, paperwork, and follow-ups.
• Coordinate client meetings, including preparation and post-meeting follow-up.
• Prepare and process new account applications and onboarding documentation.
• Handle account maintenance requests (transfers, distributions, beneficiary updates, etc.).
• Monitor account activity and ensure timely execution of transactions.
• Maintain accurate client records in CRM and custodial platforms.
• Support advisors in meeting preparation, including performance reports and financial planning materials.
• Generate client reports and assist in portfolio review preparation.
• Track and follow up on outstanding client action items.
• Assist with implementation of financial plans and investment recommendations.
• Ensure all activities comply with SEC/FINRA regulations and firm policies.
• Maintain organized client files and documentation (digital and physical).
• Assist with compliance audits, reporting, and documentation requests.
• Identify process improvement opportunities to enhance efficiency.
• Coordinate with custodians, third‑party providers, and internal teams.
• Manage task workflows and deadlines to ensure timely service delivery.
• Support special projects and operational initiatives as needed.

Skills

Communication skills

Organizational skills

Attention to detail

Microsoft Office proficiency

Education

Bachelor’s degree in business, finance, or related field

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Kestra Holdings in Lincolnshire, IL, seeks a Client Relations Associate to deliver exceptional client service, support advisors, and manage day-to-day operations. You will be a primary contact for clients, ensuring accuracy, responsiveness, and compliance in all interactions.

The role involves handling account questions, onboarding, meeting coordination, and preparing performance reports and financial planning materials.