WC Claim Representative II - CA experience required

AF Group; Houston (TX); Remote; USD 57.000 - 95.000; Vollzeit

Zusammenfassung

AF Group is seeking an intermediate Claim Handler to manage moderate to difficult workers' compensation claims in a remote US-based role. The position requires jurisdiction experience in California and uses discretion to determine compensability, reserves, and settlements within authority.

You'll work with managers on complex files, coordinate with vendors, and ensure compliance with state laws while delivering timely resolutions.

Qualifikationen

• Bachelor's degree in a related field; continuous learning encouraged.
• Certification or progress toward certification is highly preferred.
• Three years' experience in workers' compensation claims is required; bilingual skills preferred.

Aufgaben

• Verify workers' compensation coverage and determine compensability.
• Investigate causal relationships to ensure proper benefits.
• Facilitate return to work and establish reserves within authority.
• Document facts, coordinate with medical providers, and manage bills.
• Negotiate settlements with attorneys or injured parties within authority.
• Mentor team members and manage complex files with manager support.

Kenntnisse

Negotiation

Prioritization

Attention to detail

Independent work

Decision making

Problem solving

Communication (oral/written)

Customer service

Workers' compensation laws

Medical/Legal terminology

Computer software proficiency

Ausbildung

Bachelor's degree in a related field

Jobbeschreibung

SUMMARY

This is the intermediate level of the claim handler career path. Handles moderate to difficult claims. Exercises progressively more discretion in the determination of compensability of claims. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority. Jurisdiction and experience working claims in California is required but residency in the State of California is not required as this position is remote based in the US.

RESPONSIBILITIES/TASKS

• Verifies workers' compensation coverage of employers and injured employees.
• Determines compensability under workers' compensation by thorough investigation of the claim.
• Determines causal relationship between the reported injury and the incident to ensure appropriate payment of benefits.
• Facilitates return to work for the injured employee.
• Establishes timely and appropriate reserves based on the profile of the claim within given authority based on anticipated financial exposure.
• Documents specifics of claims with potential for subrogation recovery, including amount of potential recovery monies.
• Manages medical bills for non-indemnity and indemnity claims directly associated with the claimed injury.
• Approves payment based on knowledge of the treatment plan and medical support showing relationship of treatment to the injury.
• Concludes and closes files following resolution of claims to meet internal performance standards while complying with state legislation to avoid penalties and manage expenses.
• Negotiates settlements with attorneys or injured parties within given authority at the earliest possible point to bring cases to final disposition.
• Works closely with manager on complex files or files above settlement/reserve authority.
• Manages outside vendors to ensure cost containment efforts.
• Establishes and maintains effective working relationships with all internal and external customers.
• Stays abreast of changes in workers' compensation statutes, case law and rehabilitation efforts/advancements in order to accurately interpret and apply relevant laws.
• Administers complex claims and catastrophic exposures within authority, including claims from dedicated large accounts.
• Exercises independent judgment to settle cases prior to mediation or litigation.
• Actively participates in agent/client relationship management.
• Assists in mentoring team members.
• Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS

Bachelor's degree in a related field. Relevant combination of education and experience may be considered in lieu of degree. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.

EXPERIENCE

• Claim Representative II: Three years experience in a workers' compensation claims environment which provides the necessary skills, knowledge and abilities, such as experience in reviewing, investigating and closing workers' compensation claims. Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred.
• OR One year of AF Group Claims Representative I experience that includes handling of difficult or complex claims.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED

• Ability and proficiency in the use of computers and company standard software specific to position.
• Knowledge of medical and legal terminology related to the work.
• Knowledge of workers' compensation laws and regulations, including jurisdictional laws.
• Effective oral and written communication skills.
• Effective customer service skills.
• Ability to negotiate, build consensus and resolve conflict.
• Ability to manage multiple priorities and meet established deadlines.
• Attention to detail and analytical skills.
• Ability to work independently as well as within a team.
• Ability to make independent decisions.
• Ability to solve complex problems.

WORKING CONDITIONS

Work is performed in an office setting or remote with no unusual hazards. Minimal travel required.

PAY RANGE

Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $56,700 and $94,900.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description. We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.