WC Claim Associate I LevelUP

CCMSI; Danville (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

4 weeks of PTO

Comprehensive benefits including medical, dental, vision

401(k) and Employee Stock Ownership Plan (ESOP)

Job summary

CCMSI in Danville, IL, is seeking a full-time Claims Trainee for their LevelUP Career Development Program. This paid training lasts approximately 12–15 months, leading to a salaried Claims Representative I role. Ideal candidates will have a strong work ethic and a desire to excel in a professional environment.

The position involves learning systems, processing claims, and assisting experienced Claims Professionals. Comprehensive benefits include medical, dental, and 401(k) plans, as well as generous PTO.

Qualifications

• Interest in building a long-term career in a professional office environment.
• Strong interpersonal skills and professional demeanor.
• Comfort using technology and learning new systems.

Responsibilities

• Learn CCMSI systems and everyday tools.
• Process incoming documents and claims paperwork.
• Participate in claim reviews and legal reviews.

Skills

Communication (written and verbal)

Time management

Organization

Dependability

Education

High School Diploma or equivalent

Job description

Location: Danville, IL

Schedule: Full-time, Monday–Friday 8:00 am–4:30 pm

Salary Range: $25.64/hr (equivalent to $50,000/year)

Phase 3 increase: $55,000/year equivalent (paid hourly)

Upon program graduation: Promotion to a salaried Claims Representative I role, earning $60,000 annually

Overview

LevelUP Career Development Program – Claims Trainee (Paid Training) is a full‑time, hourly training program that lasts approximately 12–15 months. After successful completion, LevelUP graduates move into a salaried Claims Representative I position with continued career growth opportunities.

It is a structured pathway that prepares you to grow into a professional Workers’ Compensation Claims Adjuster/Claim Representative role.

Program Highlights

• Guided learning (eCourses and structured training)
• Work shadowing and hands‑on practice
• Mentoring from experienced professionals
• Regular feedback and skill assessments

Responsibilities

Responsibilities grow as you progress through the program. You’ll start by learning systems and foundational tasks, then gradually move into handling claims work with support and mentoring.

Early Phase

• Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)
• Process incoming documents and bills
• Complete required forms and claim paperwork
• Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)
• Support experienced Claims Professionals by assisting on claim files

Mid Phases

• Set up new claims and gather key information
• Make required contact with involved parties promptly (injured employee, employer, medical providers)
• Conduct basic claim investigations and document findings clearly
• Build action plans, track deadlines, and move claims forward
• Work with a mentor and take on a growing claim workload as your skills develop
• Prepare for and, if required, pass a state licensing exam

Later Phases

• Manage a larger group of active claim files with increased independence
• Participate in claim reviews and legal reviews as part of your learning
• Complete advanced best‑practices training and prepare for promotion

Qualifications

Ideal Candidates

• Want a stable career path with growth and structured training
• Like organizing information and staying on top of multiple priorities
• Communicate clearly and professionally (written and verbal)
• Can make decisions using facts and good judgment
• Enjoy helping people through stressful situations with empathy and confidence
• Are comfortable working at a desk, using computer systems, and being on the phone regularly

Required Qualifications

• High School Diploma or equivalent
• Interest in building a long‑term career in a professional office environment
• Strong organization and time‑management skills (prioritize, track tasks, meet deadlines)
• Strong written communication (clear grammar, complete sentences, accurate documentation)
• Strong interpersonal skills (professional, respectful, able to listen and explain)
• Comfort using technology and learning new systems (typing, navigating multiple applications)
• Dependability (consistent attendance, follow‑through, ownership of work)
• Ability to learn and follow guidelines, documentation standards, and time‑sensitive requirements
• Ability to work effectively with feedback, coaching, and evaluations throughout the program
• Ability to pass a state licensing exam if required for the claims you will support/handle

Nice to Have

• Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast‑paced environments
• Bilingual (Spanish) proficiency – highly valued but not required
• Experience managing multiple tasks while maintaining accuracy and attention to detail
• Familiarity with Medical Terminology – helpful but not required

What We Expect

• Show a strong work ethic and positive, professional attitude
• Stay organized and keep work moving without constant reminders
• Ask thoughtful questions and learn from coaching
• Treat every claim like it represents a real person’s livelihood
• Keep commitments—strong follow‑up and reliable communication matter here

How We Measure Success

• Quality work – thorough documentation, clear notes, well‑supported decisions
• Timeliness & follow‑through – meeting deadlines and keeping work moving forward
• Communication – proactive updates and professional interactions with all parties
• Sound judgment – using facts, staying objective, solving problems with integrity
• Learning & growth – applying training, improving consistently, building independence
• Cultural alignment – believing every claim represents a real person and acting accordingly

Why You’ll Love Working Here

• 4 weeks of PTO (accrues throughout the year) + 10 paid holidays in first year
• Comprehensive benefits: Medical, Dental, Vision, Life and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: structured training + clear advancement opportunities
• Culture: supportive, team‑based environment with mentoring and development

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.