Waxing Specialist

Waxing the City; Peters Township (PA); On-site; USD 22,000 - 39,000; Full time

Job summary

Waxing the City is seeking a Cerologist (Wax Specialist) for our new location in Peters Township, PA. The role focuses on delivering high-quality waxing services, lash/brow tinting where applicable, and upholding the brand’s minimal waxing standards with top-notch customer care.

Must have evening and Saturday availability. The Cerologist reports to the salon manager and collaborates with the team to ensure safety, cleanliness, and ongoing service improvements in a fast-paced environment.

Qualifications

• Current State Licensure as Esthetician or Cosmetologist.
• Excellent waxing skills and technique.
• Strong time management skills.
• Strong written and verbal communication.
• Team player with exceptional customer service.
• Self-motivated and proactive. WordPress not required.

Responsibilities

• Implement customer service standards for all customers to exceed expectations.
• Engage in process improvements and learning initiatives.
• Maintain a clean and professional salon environment with daily checks.
• Provide waxing, lash and brow tinting services per standards.
• Support the salon culture through teamwork and integrity.
• Perform other duties as assigned in the spirit of teamwork.
• Adhere to safety standards and attend training sessions.

Skills

Waxing technique

Time management

Written and verbal communication

Team player

Exceptional customer service

Self-motivated

State Licensure

Education

Current State Licensure (Esthetician or Cosmetologist)

Esthetician or Cosmetology License (Preferred)

Job description

Cerologist (Wax Specialist)

Job Description

We're hiring for our new location! Flexible, but consistent schedule.

A Cerologist (wax specialist) is accountable for all service provision, minimal waxing standards, customer service standards, and general day to day operations as it relates to client management.

MUST HAVE EVENING AND SATURDAY AVAILABILITY. CAN START AS SOON AS POSSIBLE.

Essential Functions

• Responsible for implementation of customer service standards for all internal and external customers. Goal is to exceed customer expectations from initial inquiry to on-going customer relationship management.
• Actively engage in implementation of ongoing process improvement and embrace "learning environment" initiatives.
• Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties as needed.
• Accountable for efficient, effective and high quality service provision following all defined minimal waxing service standards. Will follow all policies and procedures to accomplish these standards. Includes: body and facial waxing, and lash/brow tinting services (where applicable).
• Support and protect our culture including teamwork, non-competitiveness, and non-client thieving behavior.
• Other duties as assigned in the spirit of teamwork.
• Follows safety standards in all aspects of performance of the above functions, reports/removes unsafe equipment and attends safety/training education sessions.

Role Scope and Complexity

The Cerologist reports directly to the salon manager/salon lead and indirectly to all members of ownership and is accountable for all service provision. The Cerologist is accountable for meeting established minimal waxing and customer service standards focusing on both internal customers (staff, volunteers, interns, vendors) and external customers (current clients and all potential customers). Also accountable for client retention and referral networks.

Minimum Qualifications

• Current State Licensure (Esthetician or Cosmetologist)
• Excellent waxing skills and technique
• Time management skills
• Written and verbal communication skills
• Team player within a team environment
• Exceptional customer service
• Self-motivated

Experience

• Customer service: 1 year (Preferred)

License/Certification

• Esthetician or Cosmetology License (Preferred)