WAX SPECIALIST

European Wax Center; Bala Cynwyd (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

European Wax Center in Bala Cynwyd, PA, is seeking a Wax Specialist to deliver high-quality waxing services, uphold Artemis Wax core values, and ensure 100% guest satisfaction. You will educate guests on our product lines, maintain spa cleanliness, support KPI goals, and foster a professional, collaborative workspace while building a loyal guest book.

This role requires state esthetician or cosmetology licensure, excellent communication, attention to detail, and the ability to adapt to guest

Qualifications

• State Esthetician or Cosmetology license required.
• Exceptional interpersonal and communication skills.
• Strong attention to detail for precise waxing services.

Responsibilities

• Perform high-quality waxing services following brand standards and techniques.
• Build a book of business and retain guests using rebooking scripts and delivering 100% guest satisfaction.
• Educate guests on product lines to enhance experience and results.
• Uphold cleanliness, sanitation, and hygiene in waxing suites.
• Maintain KPI performance according to brand standards.
• Contribute to a positive and professional work environment and embody core values.
• Train and model expected behaviors and processes.

Skills

Interpersonal skills

Communication

Attention to detail

Customer service

Education

Esthetician license

Cosmetology license

Job description

Position SummaryAs a Wax Specialist at European Wax Center, you play a crucial role in delivering exceptional waxing services to our valued guests. Your expertise, professionalism, and commitment to excellence will contribute to creating a positive and confidence-boosting experience.This Team Member Must uphold the Artemis Wax Core Values:We are Team PlayersWe Play to WinWe Bring the EnergyWe are CommittedResponsibilities: Essential Job FunctionsPerform high-quality waxing services following Artemis Wax and European Wax Center standards, patterns, protocols and techniques.Build a book of business and retain guests using our rebook scripts & delivering the ultimate guest experience and 100% guest satisfaction.Educate guests on European Wax Center product line to enhance their overall experience and results.Uphold the brand standards of cleanliness, sanitation, and hygiene in all waxing suites.Maintain Wax Specialist Key Performance Indicators (KPI) according to brand standard.Contribute to a positive and professional work environment upholding Artemis Wax Core Values.Train and role model the expected behaviors and processes put forward by European Wax Center.Work EnvironmentMust be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.Must be able to adapt to change in activity frequently as the business requires.Most work performed indoors. Temperature is moderate and controlled.Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.Must be able to lift up to 50 lbs. occasionallyTalking and hearing occur continuously in the process of communicating with clients, co-workers, and management.Receipt and AcknowledgementsI acknowledge and understand that:Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-willThe job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functionsJob duties, tasks, work hours and work requirements may be changed from time to time as business need dictates.Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Artemis Wax.Education / Experience / QualificationsValid state Esthetician or Cosmetology license.Exceptional interpersonal and communication skills, ensuring clear and effective consultations with guests.Strong attention to detail, ensuring precise and efficient waxing services. Self-motivated and process focused.Ability to adapt to varying guest preferences and comfort levels. Outstanding communication skills.Knowledge of skincare and waxing products, with the ability to recommend products based on individual guest needs.Commitment to maintaining a clean and organized work environment.Adherence to all state sanitation and licensing requirements.