WAV Single-Rider Program Coordinator

Independent Living, Inc.; Berkeley, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Center for Independent Living (CIL) in Berkeley is seeking a Door to Door Coordinator to oversee the daily operations of its same-day travel transportation program. You will supervise drivers and dispatch staff, coordinate ride requests, and ensure safe, reliable, and person-centered service delivery for people with disabilities.

This grant-funded role emphasizes program quality, staff support, and community integration, with responsibilities ranging from scheduling and reporting to training and

Qualifications

• Bachelor’s degree in social services, public administration, transportation, or a related field (or equivalent experience).
• 2–4 years of experience in transportation coordination, operations, logistics, or human services.
• Experience supervising staff or leading teams.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Oversee daily transportation scheduling, ensuring efficient route planning and service delivery.
• Supervise and support transportation drivers and dispatch staff with onboarding and coaching.
• Oversee dispatch functions and ensure clear communication among teams.
• Ensure licensing, insurance, safety compliance, and incident reporting.
• Prepare trip and program reports for internal use and funding requirements.
• Support person-centered transportation and address participant needs.

Skills

Transportation coordination

Staff supervision

Valid driver's license

Education

Bachelor’s degree in social services, public administration, transportation, or related field

Job description

Lead a critical transportation program that ensures people with disabilities can access their communities safely, reliably, and with dignity.

About Center for Independent Living, Inc.

The Center for Independent Living (CIL), founded in Berkeley as the nation’s first independent living center, is a pioneer of the disability rights and independent living movement. Our radical legacy is rooted in peer-led advocacy, cross-disability solidarity, and the belief that all people with disabilities have the right to live with dignity, choice, and freedom. Today, CIL provides advocacy and direct services that increase awareness, collaboration, and opportunity among people with disabilities and the broader community. Our programs equip people with skills, knowledge, and resources to challenge ableism, eliminate barriers, and pursue lives they value.

Description

POSITION SUMMARY

The Center for Independent Living (CIL) is seeking a highly organized and collaborative Door to Door Coordinator to oversee the daily operations of its same-day travel transportation program. This role is responsible for supervising drivers and dispatch staff, coordinating transportation services, and ensuring safe, efficient, and person-centered service delivery for individuals with disabilities.

The Door to Door Coordinator plays a critical role in maintaining program quality, supporting staff, and ensuring that transportation services promote independence, accessibility, and community integration.

This position is grant-funded and contingent upon continued funding.

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Coordination & Operations

• Oversee daily transportation scheduling, ensuring efficient route planning and service delivery
• Coordinate ride requests and assign trips to drivers in a timely manner
• Monitor operations to ensure trips are completed safely, on time, and in alignment with program standards
• Troubleshoot scheduling conflicts, delays, or service issues in real time
• Ensure alignment and collaboration between transportation programs

Staff Supervision & Support

• Supervise and support transportation drivers and dispatch staff
• Provide onboarding, training, and ongoing coaching to ensure high-quality service delivery
• Ensure adherence to organizational policies, safety procedures, and reporting requirements
• Foster a team culture rooted in respect, accountability, and collaboration

Dispatch Oversight

• Oversee dispatch functions, including scheduling, communication, and coordination of rides
• Ensure clear and consistent communication between dispatch, drivers, and program staff
• Support dispatch in managing high-volume requests and prioritizing services

Compliance & Safety

• Ensure all drivers meet licensing, insurance, and safety requirements
• Monitor driving records, incident reports, and compliance with transportation policies
• Address and document safety concerns, incidents, or service complaints
• Maintain adherence to local, state, and organizational regulations

Documentation & Reporting

• Review and approve trip logs, mileage reports, and related documentation
• Track program data, including ridership, trip frequency, and service outcomes
• Prepare reports for internal use, funding requirements, and program evaluation

Participant Engagement

• Support a person-centered approach to transportation services
• Address participant concerns, feedback, or service needs in a timely and respectful manner
• Ensure services promote dignity, independence, and access

Training

• Complete required training related to paratransit and accessible transportation services

QUALIFICATIONS

• Bachelor’s degree in social services, public administration, transportation, or a related field (or equivalent experience)
• 2–4 years of experience in transportation coordination, operations, logistics, or human services
• Experience supervising staff or leading teams
• Valid driver’s license and acceptable driving record

PREFERRED SKILLS & ATTRIBUTES

• Commitment to anti-racism, LGBTQIA+ liberation, gender and economic justice, and anti-ableism; willingness to engage with Disability Justice principles
• Awareness of Independent Living, Disability Rights, and Disability Justice frameworks preferred (training can be provided)
• Experience working with diverse communities, especially Black, Indigenous, and communities of color and low-income populations
• Strong interpersonal skills with a patient, calm, and adaptable approach
• Culturally responsive and respectful communication skills
• Ability to manage multiple tasks and adapt in a fast-paced environment
• Knowledge of Bay Area transportation systems, roadways, and traffic patterns is a plus
• Ability to work collaboratively with staff and community partners
• Lived experience with a disability preferred
• Bilingual/bicultural candidates encouraged to apply

WORK ENVIRONMENT & REQUIREMENTS

This position requires a combination of in-office work and field-based responsibilities, including travel throughout the community.

PHYSICAL DEMANDS

• Ability to remain in a stationary position approximately 50% of the time
• Ability to communicate and exchange information via phone, email, and video

Reasonable accommodations will be provided in accordance with applicable laws.

Equal Opportunity Employer Statement

CIL Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity), national origin, disability, age, sexual orientation, or veteran status. Persons with disabilities, veterans, women, and individuals from historically marginalized communities are strongly encouraged to apply.