Water/Wastewater Client Services Manager

Weston & Sampson; Wilmington (DE); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading engineering firm is seeking a Client Services Manager to drive established business growth and project delivery. The successful candidate will collaborate with experts in the field, manage support teams, and ensure satisfaction across client projects. This role requires a Bachelor's degree in management and 5-8 years of relevant experience in Water/Wastewater operations. Strong client relationship management and project management skills are essential.

Qualifications

• 5-8+ years of experience in Water/Wastewater operations and maintenance management.
• Strong computer skills and ability to generate new business opportunities.
• Demonstrated ability to connect with industry professionals.

Responsibilities

• Direct and administer support team activities for client satisfaction.
• Ensure quality, timely completion, and budget control of projects.
• Visit client sites to oversee work progress and maintain relationships.

Skills

Project management

Client relationship management

Technical resource management

Budget control

Business development

Education

Bachelor’s degree in management or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Overview

Weston & Sampson Services is looking for a Client Services Manager to focus on established business growth, project delivery, and new business development. This position can be located in any of our New England area sites. This role will collaborate with regional and national water/wastewater experts to share resources and expand our Northeast regional area business. You will develop innovative solutions to add value to our clients that differentiate Weston & Sampson from its competitors.

What You’ll Do

• Direct and administer the activities of the support team; provide technical resources necessary for client satisfaction and successful project completion.
• Responsible for quality, timely completion, and budget control of all assigned projects.
• Coordinate with the Operations and Business Manager to negotiate scope of work, budget, schedule, and specific contract language for all assigned projects.
• Research and prioritize strategic target accounts and market existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities.
• Visit internal and external client sites, overseeing work progress, and ensuring client satisfaction to maintain long-lasting relationships.
• Delegate necessary responsibility, authority, and accountability to complete projects successfully.
• Prepare and review reports as needed.

What You Will Bring

• Bachelor’s degree in management, construction, or a related field is required.
• 5-8+ years of progressive experience in Water/Wastewater operations and maintenance management.
• Substantial industry knowledge with active engagements in professional organizations such as WEF, AWWA, etc.
• Demonstrated ability to connect with municipal and industrial professionals through coordinated events, town hall meetings, professional seminars, and presentations.
• A valid driver’s license with the ability to travel as needed is required.
• Strong computer skills including Microsoft Office software (Word, Excel, PowerPoint) and other database software.
• Ability to generate new business opportunities and qualify leads.

Weston & Sampson is an Equal Opportunity Employer. We embrace the rich perspectives and experiences that arise from people of different races, ethnicities, cultures, sexual orientation, gender identities, ages, socio-economic statuses, abilities, and religions, as well as other untapped groups, within our Weston & Sampson family and the communities we serve. Weston & Sampson is committed to the principles of Inclusion, Diversity, Equity, and Access (IDEA). Our goal is to foster a sense of belonging and equitable representation across our organization and to empower our employees to incorporate IDEA values into the work they perform.

Your world is always changing, and so are we. Join us as we grow: https://www.westonandsampson.com/join-our-team/

A Note To Third-Party Recruiters

Weston & Sampson coordinates all recruiting and hiring at our company. We do not accept unsolicited resumes from third-party recruiters, staffing agencies or related firms. Resumes are only accepted if a signed agreement is in place. All unsolicited resumes will be considered the property of Weston & Sampson. Weston & Sampson is not responsible for any fees related to unsolicited resumes.

#construction #maintenance #repair #operations