Water Service Representative I

City-of-Fairfield; Fairfield (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

The City of Fairfield is seeking a Water Service Representative I in the Public Works Department to act as a key liaison between residents and the City. You will manage water accounts, respond to inquiries, and help ensure accurate billing and reliable service throughout the municipality.

Ideal candidates will have a high school diploma and at least one year of related customer-service experience. The role offers growth opportunities in a supportive team environment with strong community focus,

Qualifications

• Education equivalent to completion of twelfth grade is required.
• One year of recent related work experience, such as water service, billing, or record keeping, which involves customer service, is required.

Responsibilities

• Manage water accounts and address customer inquiries.
• Serve as a vital link between the City and residents to ensure reliable service delivery.

Skills

Customer service

Account management

Data entry

Education

High school diploma or equivalent

Job description

The City of Fairfield is accepting applications for the position of Water Service Representative I within the Public Works Department!

Are you ready to build a rewarding career while making a direct, positive impact on your community? The City of Fairfield is looking for a dedicated, customer-focused individual to join our team as aWater Service Representative I. In this dynamic role, you will serve as a vital link between the City and its residents, helping to manage water accounts, address customer inquiries, and ensure reliable service delivery throughout our growing municipality. Whether you are launching your career in public service or bringing valuable administrative and customer support experience, Fairfield offers a supportive environment, excellent benefits, and opportunities for professional growth. Come work where your dedication matters every single day!

WORKING CONDITIONS

This classification works both inside and outside with exposure to weather, odors, dust and pollen.

PHYSICAL DEMANDS

Incumbents drive and/or walk routes for extended periods of time in all types of weather conditions; work also includes standing and walking on sidewalks and on uneven and slippery surfaces; sit at a desk or while driving a vehicle; bend, twist, turn and reach; lift and carry, and push/pull up to fifty (50) pounds; ability to see well enough to read meters, maps, devices, documents, computer screen, and the road while driving; ability to hear well enough to receive information over the telephone and in person; ability to speak well enough to be understood by others; hand and finger dexterity sufficient to operate tools, hand held equipment, and computer keyboard.

• Education equivalent to completion of twelfth grade is required.
• One year of recent related work experience, such as water service, billing, or record keeping, which involves customer service, is required.

LICENSE AND/OR CERTIFICATE

Possession of a valid Class C California Driver's License and a satisfactory driving record are required as a condition of initial and continued employment.

For the complete job description please visit: https://www.governmentjobs.com/careers/fairfield/classspecs

THE SELECTION PROCESS

Based on the information provided in the application documents, the best-qualified applicants will be invited for further examination. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the examination may consist of an application screening, written and/or practical exam, oral interview, or any combination.

The City utilizes an electronic reference check process to gather references of candidates once mutual interest is established.Please note that if you include your current supervisor in the “References” section of your application, they may be contacted once you have accepted a conditional job offer from the City.

Candidates are encouraged to notify anyone they list in the “References” section to help ensure a timely response. When listing references, please identify persons who can assess your professional qualifications in the context of the workplace. Examples include former colleagues/supervisors, mentors, etc. If you have limited or no work experience, you may identify personal references familiar with your qualifications that correlate to workplace experiences. Examples include teachers, volunteer coordinators, mentors, etc.

The City of Fairfield is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism.