Water Restoration Technician

ServiceMaster of South Shore Inc; Lehi (UT); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Paid Holidays

401k with Employer Match

Career Development Opportunities

Competitive Wage

Bonuses

Job summary

Join a dynamic team dedicated to making a real difference in people's lives through water restoration services. This role offers a fast-paced environment where you can stay active while ensuring quality control on restoration jobs. With opportunities for career development and competitive wages, you will be part of a supportive community that values your contributions. Enjoy paid holidays, a 401k with employer match, and the chance to grow within the company as you help customers navigate the restoration process. If you're ready for a fulfilling career where every day brings new challenges, this is the place for you!

Qualifications

• Experience in water damage repair and restoration.
• Strong customer service skills and ability to document processes.

Responsibilities

• Monitor and complete water restoration jobs ensuring quality control.
• Prepare documentation and photos for insurance reimbursement.
• Communicate job progress and next steps to customers.

Skills

Water Damage Repair

Customer Service

Documentation Skills

Physical Stamina

Education

High School Diploma

Job description

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Reasons our team members love working here

• Earn more: You will earn a competitive wage. Our team members typically earn 30% over their hourly wage through regular raises and bonuses
• Career Development: Everyone on our management team started as an entry level team member. The career possabilities are endless.
• Benefits: We offer paid holidays and a 401k with employer match.
• Stay Active: your job will be fast-paced and exciting you will able to stay active and on the move.

Job Responsibilities

• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• emergence on call rotation one week a month

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $16.00 - $25.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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Exciting work that makes real differences in people’s lives