Water Conservation Specialist

City of Las Cruces Government; Las Cruces (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Las Cruces Government seeks an administrative associate to support the Water Conservation Program, delivering professional customer service and coordination for rebate and incentive processes. You will help educate residents on water efficiency and maintain data reports across multiple customer sectors.

You will work with the Water Conservation Coordinator to monitor usage, enforce ordinances, and prepare routine and special reports.

Qualifications

• High School Diploma or GED.
• One year of customer service experience, preferably in a municipal setting.
• Valid driver's license and a driving record acceptable to City policies.

Responsibilities

• Provides professional administrative assistance and support to implement water conservation measures and improve water use efficiency; educates the public through outreach initiatives.
• Works with the Water Conservation Coordinator to analyze production and water consumption data across customer sectors; maintains reports across residential, commercial, and industrial areas.
• Monitors utilities applications and notifies customers of abnormal water usage; enforces conservation ordinances and completes work orders as needed.
• Interacts with customers to provide information regarding water conservation services, processes, policies, and procedures.
• Participates in patrol activities to research water waste incidents and enforces regulations; discusses water use restrictions with customers and maintains violation records.
• Reviews and processes rebate and incentive program applications; reports rebate data and water comparisons using Microsoft Excel.
• Contacts customers to set appointments to inspect rebate and incentive requirements and creates work orders to process rebates.
• Ensures proper use and completion of forms; prepares/distributes documents; conducts research and prepares reports to meet goals.
• Assists with maintaining the low-water use Demonstration Garden; updates plants, stakes, and garden book; coordinates garden volunteers and tours.
• Assists field services with customer requests; provides public relations support for projects to timely present information to the public.

Skills

Customer service

Data analysis

Public outreach

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

Provides customer service, support, and assistance for the Water Conservation Program within the City. Facilitates the implementation of water conservation measures to improve water use efficiency and assists in educating and supporting the community through various outreach venues.

Environmental Factors

Position works indoors in an office setting and outside in all types of weather conditions and may be exposed to animals, insects, traffic hazards, dust and noise.

Physical Factors

Position requires visual acuity sufficient to comprehend written work instructions, technical documents and diagrams; manual dexterity to operate standard office equipment, including a personal computer or operating a vehicle.

Work Situation Factors

Position involves competing demands, performing multiple tasks, working to deadlines, work beyond normal business hours, working on holidays, weekends, nights, overtime and standby status and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. High profile position requires extensive interaction with external customers such as elected officials, state officials, and the media. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET THE MINIMUM QUALIFICATIONS.

Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

Full-time; Regular; Non-Exempt.

This position is graded RN07.

• Provides professional administrative assistance and support to implement water conservation measures and improve water use efficiency across the City; participates and assists in educating the City through effective outreach initiatives.
• Works closely with the Water Conservation Coordinator to analyze production and water consumption data across customer sectors; performs work across residential, commercial, and industrial areas and maintains reports and data.
• Monitors utilities applications and notifies customers of abnormal water usage; enforces water conservation ordinances and regulations and completes work orders as needed.
• Interacts and engages with customers to provide the appropriate level of response to inquiries, issues of concern, and requests for information regarding water conservation services, processes, policies, and procedures.
• Participates in patrolling activities to research incidents of water waste and other water misapplications; enforces City’s current Water Conservation Ordinance and Regulations; discusses water use restrictions with customers and maintains records of violations.
• Reviews, evaluates, and processes applications for the City's rebate and incentive program and reports rebate data and water comparisons utilizing Microsoft Excel.
• Contacts customers to set appointments to inspect rebate and incentive requirements and qualifications have been met and creates work order to process customer rebates.
• Ensures the proper use and completion of forms and documents; prepares and distributes documents and information, conducts research, prepares various special and recurring reports to meet established goals and objectives.
• Assists with maintaining the low-water use Demonstration Garden; updates the garden's plants, name stakes, and garden book; incorporates a garden volunteer program and prepares the garden for tours and special events.
• Assists field services personnel with customer requests for service and information; provides public relations assistance on various projects to timely and consistently present information to the public.

High School Diploma or GED. One (1) year of experience performing customer service functions preferably in a municipal setting.A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.

Licenses/Certification(s)

Valid driver's license is required. Position requires an acceptable driving record in accordance with City of Las Cruces policies.

Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.

Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines andcarry out primary responsibilities in accordance with all governing regulations, statutes, and proceduresto ensure achievement of goals and objectives.

Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas.