Water Business Group Professional Services Director

HDR; El Paso (TX); On-site; USD 175,000 - 300,000; Full time

Job summary

HDR is seeking a senior leader to direct the Water Business Group's professional services, ensuring high-quality project delivery and excellence across technical practices.

You will align practice groups, strengthen delivery capabilities, and promote HDR's employee-owned culture while driving strategic initiatives and client outcomes.

Qualifications

• 15 years of experience in professional services, program management, or delivery leadership.
• Professional engineering registration.
• Active participation in employee-owned culture and HDR values.

Responsibilities

• Lead and monitor staff development in technical, professional, and service delivery competencies.
• Evaluate and adopt professional services technologies and digital delivery tools.
• Coordinate staff training on policies, processes, and risk management.
• Lead continuous improvement with technical standards and best practices.
• Support recruiting, staffing, workload balancing, and cross-group collaboration.
• Partner with project delivery services and alternative delivery programs.
• Oversee QA/QC activities and ensure delivery quality and client outcomes.
• Guide risk management practices for strategic initiatives and complex programs.
• Foster collaboration across operations, marketing, and technology leadership.

Skills

Executive leadership

Project delivery

Program management

Staff development

Quality assurance

Risk management

Stakeholder engagement

Cross-functional collaboration

Communication

Mentoring

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: https://www.hdrinc.com/our-story Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. We believe water is more than a resource, it's a shared responsibility. As part of our Water Business Group, you’ll help shape how communities manage water for generations to come. From delivering safe drinking water and treating wastewater responsibly to developing sustainable water supplies and protecting lives and property through flood control, your work will directly support public health, environmental sustainability, and infrastructure resilience. We bring together experts across disciplines to solve complex challenges with bold thinking and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people’s lives. This isn’t just a job, it's a chance to lead change, drive progress, and leave a lasting legacy. Reporting directly to the Water Business Group (WBG) President, the WBG Professional Services Director serves as a key member of the WBG Business Group leadership team, providing executive leadership for technical quality, project delivery excellence, and professional practice. The position aligns technical practice groups across the matrix organization, strengthens delivery capabilities, and advances consistent standards, processes, and best practices that enhance project performance, quality and client outcomes, to support high-quality project outcomes.

Key Responsibilities

• Lead and monitor the development and training of business group staff in technical, professional, business, and service delivery competencies.
• Develop appropriate approaches to new or developing technologies, digital delivery methods, and service areas in support of business group and related company initiatives, including emerging delivery models.
• Lead the evaluation, implementation, and adoption of professional services technologies, digital delivery tools, and enabling systems that improve quality, efficiency, consistency, and risk management across the business group, including systems supporting program and project delivery.
• Coordinate and monitor staff training in company policies and processes including technical, business, ethical, safety, human resources, risk management, technology, quality, and service delivery program areas.
• Lead and monitor activities for continuous improvement, including the development and use of technical standards, procedures, best practices, lessons learned, and technology-enabled and delivery-focused processes.
• Support business group practice groups, professional discipline groups, project and program teams, and company initiatives related to productivity, organizational improvements, policy alignment, technology integration, and service delivery effectiveness.
• Partner with project and program delivery services, including program management, project management, construction management, owner's advisor services, and alternative and collaborative delivery programs.
• Lead and coordinate the development of technical and delivery approaches, risk management practices, and problem-solving efforts for strategic initiatives, key pursuits, complex programs, projects, and critical services.
• Lead quality assurance efforts to implement QA and QC Program activities that provide confidence the business group is fulfilling quality and delivery requirements and striving for continuous improvement.
• Monitor product and delivery QC review activities, including the assignment of experienced and qualified reviewers and effective resolution of project issues.
• Facilitate the effective use of Professional Associates in project and program delivery, QA and QC activities, development of best practices, lessons learned, mentoring, training, and technology adoption.
• Support business group activities related to recruiting, hiring, retaining, and developing key staff; workload and resource balancing; qualified staffing of project and program teams; involvement in technical and professional associations; publishing; community and client engagement; technology advancement; service delivery growth; and risk management.
• Support communication, coordination, and collaboration within the business group and across other business groups, including coordination with operations, cross sectors, marketing, corporate Professional Services, and technology leadership to advance delivery strategies.

Preferred Qualifications

• Maintains a professional engineering registration with extensive related technical expertise.
• Extensive experience in the leadership and management of professional services, program management, project delivery, construction management, owner’s advisor, or alternative and collaborative delivery services on complex or large-scale programs and projects.
• Demonstrated success leading, mentoring, and developing diverse technical, professional, and service delivery teams.
• Proven ability to work cooperatively with company leadership, operations managers, business class directors, technical directors, and marketing leaders on professional services and delivery-related initiatives.
• Strong understanding of quality assurance, quality control, risk management, and continuous improvement practices related to professional and service delivery.
• Executive presence with strong interpersonal and communication skills, including the ability to engage effectively with technical and non-technical audiences, clients, and partners.
• Demonstrated commitment to quality, continuous improvement, professional responsibility, and HDR values.

Required Qualifications

• 15 years of experience
• Demonstrated experience in managing and developing technical teams and practices
• Maintain AEC industry associations
• An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position is $175,000 - $300,000 depending upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.)

Primary Location: United States-Nebraska-Omaha

Other Locations: United States-North Carolina-Charlotte, United States, United States-Wyoming-Cheyenne, United States-Pennsylvania-Bethlehem, United States-Oregon-Salem, United States-Maryland-Baltimore, United States-Texas-Fort Worth, United States-Montana-Missoula, United States-District of Columbia-Washington DC, United States-Wisconsin, United States-Maryland-Lusby, United States-Texas-Houston, United States-Michigan, United States-California-Irvine, United States-Wisconsin-Madison, United States-Washington-Tacoma, United States-Nevada-Reno, United States-Colorado-Fort Collins, United States-Iowa-Des Moines, United States-New York-Albany, United States-California-Folsom, United States-Oregon-Portland, United States-Washington, United States-Montana-Bozeman, United States-Texas-El Paso, United States-Utah, United States-Texas-Corpus Christi, United States-Washington-Seattle, United States-Nevada-Las Vegas, United States-Virginia, United States-Montana-Billings, United States-Texas-Dallas, United States-Montana-Helena, United States-Washington-Spokane, United States-Minnesota-Duluth, United State’s-Texas-Austin, United States-Texas, United States-Virginia-Virginia Beach, United States-Massachusetts-Boston, United States-Colorado-Denver, United States-Oregon-Bend, United States-Missouri-St Louis, United States-South Dakota, United States-Georgia-Savannah, United States-Arizona-Tucson, United States-Arkansas-Little Rock, United States-Pennsylvania-Mechanicsburg, United States-Washington-Olympia, United States-Tennessee, United States-Hawaii-Honolulu, United States-Arizona-Phoenix, United States-Kentucky-Louisville, United States-North Carolina-Greensboro, United States-Georgia-Atlanta, United States-South Carolina-Greenville, United States-Pennsylvania-Plymouth Meeting, United States-South Carolina, United States-Oklahoma-Oklahoma City, United States-Tennessee-Memphis, United States-Louisiana-Baton Rouge, United States-Virginia-Richmond, United States-Pennsylvania, United States-Ohio-Cleveland, United States-Iowa, United States-Florida-Tampa, United States-Ohio-Columbus, United States-Kentucky-Lexington, United States-Ohio-Cincinnati, United States-Washington-Bellevue, United States-Missouri-Kansas City, United States-South Dakota-Sioux Falls, United States-Oregon, United States-Alabama-Mobile, United States-Tennessee-Nashville, United States-Louisiana-New Orleans, United States-Florida, United States-Florida-Pensacola, United States-New Mexico-Albuquerque, United States-New York-White Plains, United States-Missouri-Columbia, United States-South Carolina-Charleston, United States-Virginia-Roanoke, United States-Colorado, United States-South Carolina-Columbia, United States-Virginia-Vienna, United States-Florida-Orlando, United States-Alaska-Anchorage, United States-Minnesota-Minneapolis, United States-Indiana-Indianapolis, United States-Pennsylvania-Pittsburgh, United States-California, United States-California-San Diego, United States-Michigan-Lansing, United States-Pennsylvania-Philadelphia, United States-Virginia-Glen Allen, United States-Florida-Miami, United States-New Jersey-Pennington, United States-Illinois-Springfield, United States-California-Sacramento, United States-Connecticut-Rocky Hill, United States-Michigan-Ann Arbor, United States-Utah-Salt Lake City, United States-North Dakota, United States-North Carolina-Winston-Salem, United States-Michigan-Detroit, United States-Washington-Everett, United States-Maine-Portland, United States-Montana, United States-Idaho-Coeur d'Alene, United States-North Dakota-Fargo, United States-New Jersey-Woodcliff Lake, United States-Illinois-Chicago, United States-California-Los Angeles, United States-Idaho-Boise, United States-North Carolina-Raleigh, United States-Texas-San Antonio, United States-West Virginia-Charleston

Industry: Water

Schedule: Full-time

Employee Status: Regular

BusinessClass: WW Treatment and Effluent Mgmt

Job Posting: Aug 25, 2026

At HDR, we are committed to the principles of employment equity. We are an Affluent Action and Equal Opportunity Employer (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.