Watch Desk Systems Analyst (Texas, Prime)
Intelliforce-IT Solutions Group, LLC.
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Benefits offered by this job
Job summary
Intelliforce-IT Solutions Group, LLC in Texas seeks a Watch Desk Systems Analyst to monitor and sustain mission-critical systems, coordinate outages, and guide incident response across Linux-based environments.
The role emphasizes documentation, SOP development, and cross-team collaboration in a 24x7 operation, with Top Secret clearance and U.S. citizenship required; compensation reflects senior responsibilities and stability.
Qualifications
- Active Top Secret Clearance with Polygraph; must be US citizen
- 5+ years in Systems Engineering for large programs
- Bachelor’s degree or equivalent experience in a related field
- Security+ certification (or willingness to obtain within 6 months)
Responsibilities
- Monitor Linux systems, applications, and production environments for availability and performance
- Identify anomalies using dashboards, logs, and metrics
- Coordinate troubleshooting and escalate to Tier 2/3 as needed
- Create and maintain incident tickets and operational documentation
- Develop and update SOPs for Watch Desk personnel and customers
- Provide clear status updates to engineers, management, customers, and stakeholders
- Support shift turnover and 24x7 mission coverage
Skills
Education
Tools
Job description
At Intelliforce, we support mission systems that have to stay available, responsive, and understood around the clock. In this role, you will help support Watch Desk operations supporting complex production environments where system health, data movement, and rapid incident response directly affect mission execution.
At Intelliforce, we support mission systems that have to stay available, responsive, and understood around the clock. In this role, you will help support Watch Desk operations supporting complex production environments where system health, data movement, and rapid incident response directly affect mission execution.
You will work at the center of operations, monitoring systems and applications, identifying abnormal behavior, coordinating troubleshooting, and making sure the right teams are engaged when issues escalated. This is a strong fit for someone who stays calm under pressure, understands how systems behave, and knows how to turn technical information into clear operational decisions.
This role gives you broad visibility across the mission environment. You will work with operating systems, applications, data flows, networks, dashboards, alerts, logs, and performance metrics while coordinating with Tier 2, Tier 3, management, and other support teams.
You are not simply watching dashboards. You are helping determine what matters, what needs immediate action, and who needs to be involved. You will also help strengthen Watch Desk operations through better SOPs, documentation, reporting, and shift handoffs.
At Intelliforce, your work is visible and your judgment matters. Because we support prime programs, our teams stay close to meaningful mission work and the people relying on these systems. Because we are a small business, leadership is accessible, communication is direct, and strong performance gets noticed. Add in long-term stability, strong benefits, and a people-first culture, and this is an opportunity to take real ownership of operational mission support.
- Monitor operating systems, applications, services, and production environments for availability, health, and performance
- Use dashboards, logs, alerts, and system metrics to identify abnormal behavior and emerging issues
- Troubleshoot Linux operating systems, applications, data flows, and basic network issues
- Monitor data ingestion and processing pipelines and investigate interruptions or performance problems
- Perform authorized restart and recovery procedures in accordance with established SOPs
- Create, update, and maintain incident tickets throughout the troubleshooting process
- Document troubleshooting actions, results, incident timelines, and operational status
- Follow Tier 1 troubleshooting procedures and elevate unresolved issues to Tier 2, Tier 3, management, or other support personnel
- Support incident response and system restoration activities
- Prioritize multiple simultaneous incidents based on severity and mission impact
- Provide concise, accurate technical and operational status updates to engineers, management, customers, and mission stakeholders
- Generate metrics and operational reports using multiple data sources
- Develop, update, and maintain SOPs for Watch Desk personnel and customers
- Maintain accurate shift logs and operational documentation
- Conduct effective shift turnover and handoff activities
- Work independently while coordinating closely with engineers and support teams in a 24x7 operational environment
- Clearance: Top Secret Clearance with Polygraph, must be active. We do not have the ability to sponsor clearances
- Citizenship: Must be a U.S. Citizen. We cannot sponsor visas
- 20 years of Systems Engineering experience on programs and contracts of similar scope, type, and complexity
- Demonstrated experience planning and leading Systems Engineering efforts
- Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university
- Five additional years of Systems Engineering experience may be substituted for the bachelor’s degree
- Security+ certification, or willingness to obtain it within six months
- Strong Linux operating system knowledge
- Experience using Linux command-line tools
- Systems troubleshooting experience across hardware and software
- Strong network troubleshooting fundamentals
- Experience monitoring operating systems, applications, services, and system performance
- Experience troubleshooting application and data-flow issues and escalating when required
- Ability to read and interpret system health, performance, and operational graphs
- Experience using logs, alerts, dashboards, and performance metrics to identify abnormal system behavior
- Experience creating and maintaining incident tickets
- Strong incident documentation and operational tracking skills
- Ability to follow established SOPs and escalation procedures
- Experience developing, maintaining, and updating SOPs
- Ability to prioritize multiple technical issues based on severity and mission impact
- Ability to provide accurate technical and operational status updates
- Strong written and verbal communication skills
- Ability to communicate technical information to engineers, management, customers, and other stakeholders
- Ability to work independently with limited supervision
- Ability to operate effectively in a 24x7 mission environment
- Familiarity with Jira and Confluence
- Familiarity with analytical applications and system health verification
- Experience with Rancher
- Experience with Elasticsearch
- Experience with Redis
- Experience with NiFi and other data-flow technologies
- Experience with Docker and Kubernetes
- Experience with monitoring and observability tools such as Nagios, Grafana, and Prometheus
- Familiarity with virtualization technologies
- Understanding of AWS cloud concepts and services
- Experience generating operational metrics and customer-fac ing reports
- Experience supporting system restoration and incident response activities
- Week 1: Sunday through Tuesday, 0500 to 1700
- Off Wednesday through Saturday
- Week 2: Sunday through Wednesday, 0500 to 1700
- Off Thursday through Saturday
- Week 1: Wednesday through Friday, 1700 to 0500
- Week 2: Wednesday through Saturday, 1700 to 0500
This salary range reflects our current market estimate for the role. Final compensation will depend on your experience, technical background, overall qualifications, and alignment with the position. We evaluate each candidate thoughtfully, so offers are shaped around the value you bring to the team
At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact.
We also know that great work starts with a great environment. That’s why we invest in you:
- Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because
- Multiple medical plan options, including ones with zero deductible or premium for employees
- Generous 401(k) with immediate vesting—because your future matters now
- Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition
- A culture of collaboration, connection, and fun, with regular team activities that go beyond the work
Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions.
Need accommodations during the application process? We’re happy to help. Reach out to us at Recruiting@intelliforce-itsg.com with your specific request.
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