Wash Concierge & Membership Specialist

Whistle Express Car Wash; Marietta (GA); On-site; USD 13,000 - 19,000; Full time

Job summary

Whistle Express Car Wash in Marietta, GA is hiring a Team Member to deliver outstanding customer service while supporting fast, efficient wash operations.

You will guide vehicles into the wash tunnel, assist with member sign-ups and account changes, and uphold cleanliness and safety standards across the site. The role emphasizes friendly service, teamwork, and adherence to company policies in a fast-paced environment.

Qualifications

• Customer service or guest-facing experience preferred.
• Ability to assist with memberships and sign-ups.
• Comfort with working in a fast-paced service environment.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Wash Station Service: Follow safety procedures and maintain a clean wash area.
• Assist with vehicle preparation and identify preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate with team and management about operational issues.
• Convenience Station: Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, cancellations, plan changes, overall CX.
• Stock and organize detail centers, maintain inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• General upkeep: trash pickup, weed removal, other maintenance to keep environment clean and safe.
• Maintain tunnel cleanliness and safety.
• Prepare towels and other materials to support daily operations.

Skills

Customer service

Sales

Job description

Whistle Express Car Wash in Marietta, GA is hiring a Team Member to deliver outstanding customer service while supporting fast, efficient wash operations.

You will guide vehicles into the wash tunnel, assist with member sign-ups and account changes, and uphold cleanliness and safety standards across the site. The role emphasizes friendly service, teamwork, and adherence to company policies in a fast-paced environment.