Wash Associate

Mike's Carwash; Kentucky; On-site; USD 16,531 - 19,286; Part time

Job summary

Mike's Carwash in Kentucky is seeking a Wash Associate to serve customers and maintain facility standards. This part-time role involves greeting customers, ensuring a high-quality wash, and participating in team meetings. Ideal candidates must be flexible, exhibit strong customer focus, and possess problem-solving skills. Availability on weekends is required, and a commitment to safety and teamwork is essential. Starting pay is up to $14/hour with incentives.

Qualifications

• Ability to deal with practical problems and implement appropriate solutions.
• Ability to score an 80% on the Money Handling Skills Assessment without a calculator.
• Ability to effectively communicate in English with customers.

Responsibilities

• Provide the best value for customers by delivering a clean, quick car wash every time.
• Greet customers and advise them of products/services.
• Maintain the facility's cleanliness to ensure customer comfort.

Skills

Customer Focus

Decision Making

Empathy

Flexibility

Problem Solving Ability

Teamwork

Job description

Starting pay up to $14/hour based on availability, plus incentives.

Part‑time positions available.

Wash Associate Position Summary

A Mike’s Carwash Wash Associate is on the front line of customer service. They will perform the roles of Service Advisor, Director, and ensure the facility is always clean and prepared for customers according to our high standards.

Primary Responsibilities

• Execute the Mike’s Purpose. Provide the best value for our boss, the customer, by delivering a clean, quick, car wash every time, with a smile.
• Service Advising: Greet and advise customers of Mike’s products/services and process sales transactions.
• Directing: Safely prep and direct the vehicle into the wash tunnel.
• Abide by our Values. Safety, Integrity, Teamwork, Fun, Accountability, Passion.
• Customer Satisfaction: Maintain the interior and exterior of the property so customers always feel comfortable. Keep all customer‑related material stocked and clean, rain or shine.
• Training: Participate in extensive training to keep your skills in production up to date. Ask for assistance from the management team if you have any questions regarding the Service Advisor or Director job expectations.

Required Work Schedule

• Must work all scheduled shifts unless notified otherwise by management.
• Attend scheduled Team Meetings.
• Must be available to work 2 of the 3 following days: Friday, Saturday and/or Sunday.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the employee to communicate verbally and in writing, hear at a conversational level, and use vision for depth perception. The employee will continuously be required to stand or walk, and occasionally sit, stoop, reach, and/or twist at the waist while rotating. The employee will perform repetitive movements, use hands for gripping and operating controls, and may lift up to 50 lbs. for up to 3 feet. The employee may also be required to pull 10 lbs. up to 10 feet and carry up to 50 lbs. for 10 feet. The employee may need to bend, kneel, balance, and occasionally climb stairs and ladders.

Work Environment

The work environment characteristics include frequent indoor and outdoor work in temperatures ranging from 0 to 100 degrees Fahrenheit. The employee will frequently work with chemicals and use eye or hearing protection, and may be required to work with machinery with moving parts and wear gloves.

Performance Factors

• Customer Focus: Consistently places a high value on customers and all issues related to customer; listens, understands, and represents customer feedback; anticipates customer needs and develops appropriate solutions; meets all promises and commitments to customers.
• Decision Making: Demonstrates an ability to make difficult decisions in a timely manner; gathers relevant input and develops a rationale; evaluates the impact or consequences of decisions; acts decisively; and defends rationale when necessary.
• Empathy: Demonstrates genuine concern for others, respects and values people, and is sensitive to the emotions of others. Advocates for others and shows cross‑cultural sensitivity.
• Flexibility: Responds promptly to shifts in direction, priorities and schedules; accepts new ideas; juggles multiple priorities; adapts to changing circumstances; maintains productivity during transitions.
• Problem Solving Ability: Utilizes logic and systematic processes to analyze and solve problems; defines causes, effects, and scope; prioritizes steps; develops criteria for optimum solutions; selects the best solution.
• Resiliency: Continues toward goals despite difficulty; recovers quickly from setbacks; handles criticism with objectivity.
• Teamwork: Respects team members, works toward consensus, meets deadlines, shares responsibility, keeps team members informed, supports decisions, and provides constructive feedback.

Minimum Qualifications

• Reasoning and Development: Ability to deal with practical problems and implement appropriate solutions.
• Mathematical Development: Ability to score an 80% on our Money Handling Skills Assessment without use of a calculator.
• Language Development: Ability to read product manuals and reports, workplace rules and procedures; use understandable English; speak with poise and confidence and/or effectively deal with customers.

Mike’s Carwash is an equal opportunity employer and a drug‑free workplace.