Warranty Specialist

Koch Engineered Solutions; Scottsdale (AZ); Remote; USD 70,000 - 90,000; Full time

Job summary

Koch Engineered Solutions, LLC is seeking a Warranty Specialist to manage warranty claims from intake through closeout, coordinating review, remediation planning and execution. You will maintain CMMS records, liaise with internal teams, vendors, and project owners, and escalate obstacles to ensure timely, safe completion within established processes.

Remote eligible within the U.S. and not eligible for visa sponsorship, the role emphasizes proactive communication and meticulous documentation to

Qualifications

• Experience coordinating projects, service work, warranty claims, construction activities, operations and maintenance activities, or a related workflow.
• Experience managing multiple concurrent workstreams, including schedules, documentation, deadlines, and open actions through completion.
• Experience coordinating work across internal teams and external stakeholders, such as vendors, service providers, or customers.
• Experience using business software to maintain records, schedules, work orders, claims, or similar workflow documentation.
• Experience identifying and escalating barriers or risks that affect project or service execution.

Responsibilities

• Own assigned warranty claims from intake through closeout, including review, planning, scheduling, execution coordination, verification, and final documentation.
• Maintain accurate claim records in the computerized maintenance management system (CMMS), including claim details, supporting documentation, status updates, and closeout records.
• Coordinate with internal departments, technicians, site supervisors, vendors, and other resources to define remediation requirements, establish responsibilities, and support timely execution.
• Identify schedule, resource, material, technical, and communication barriers, and escalate unresolved issues to the Warranty Manager with the information needed to support decisions.
• Maintain timely, professional communication with third-party operations and maintenance providers and project owners regarding claim status, schedules, information needs, and closeout.
• Coordinate material requests through the purchase-order Smartsheet process and maintain the Warranty Remediation Calendar so scheduled work, milestones, dependencies, and status changes remain current and visible.
• Track multiple active claims, follow up on open actions, and identify recurring issues, documentation gaps, and opportunities to strengthen warranty processes.

Skills

Warranty claim coordination

Project coordination

Cross-functional communication

CMMS/Smartsheet

Escalation management

Tools

CMMS

Smartsheet

Job description

The Warranty Specialist manages assigned warranty claims from initial intake through final closeout. This role coordinates claim review, remediation planning and scheduling, execution, documentation, and closure while maintaining clear communication with internal departments, third-party operations and maintenance providers, and project owners.

The Warranty Specialist maintains accurate claim records, identifies and escalates obstacles, and helps ensure warranty commitments are completed safely, efficiently, and in accordance with established processes.

Work arrangement

Remote eligible within the U.S.

Visa Sponsorship

Not eligible

Compensation

$70,000 -$90,000 (flexible based on experience)

What You Will Do

• Own assigned warranty claims from intake through closeout, including review, planning, scheduling, execution coordination, verification, and final documentation.
• Maintain accurate claim records in the computerized maintenance management system (CMMS), including claim details, supporting documentation, status updates, and closeout records.
• Coordinate with internal departments, technicians, site supervisors, vendors, and other resources to define remediation requirements, establish responsibilities, and support timely execution.
• Identify schedule, resource, material, technical, and communication barriers, and escalate unresolved issues to the Warranty Manager with the information needed to support decisions.
• Maintain timely, professional communication with third-party operations and maintenance providers and project owners regarding claim status, schedules, information needs, and closeout.
• Coordinate material requests through the purchase-order Smartsheet process and maintain the Warranty Remediation Calendar so scheduled work, milestones, dependencies, and status changes remain current and visible.
• Track multiple active claims, follow up on open actions, and identify recurring issues, documentation gaps, and opportunities to strengthen warranty processes.

Who You Are (Basic Qualifications)

• Experience coordinating projects, service work, warranty claims, construction activities, operations and maintenance activities, or a related workflow.
• Experience managing multiple concurrent workstreams, including schedules, documentation, deadlines, and open actions through completion.
• Experience coordinating work across internal teams and external stakeholders, such as vendors, service providers, or customers.
• Experience using business software to maintain records, schedules, work orders, claims, or similar workflow documentation.
• Experience identifying and escalating barriers or risks that affect project or service execution.

What Will Put You Ahead

• Experience in renewable energy, construction, engineering, field service, commissioning, warranty, or operations and maintenance environments.
• Experience with claim management, work-order, enterprise resource planning (ERP), CMMS, or Smartsheet-based workflows.
• Familiarity with construction documentation, material requests, scheduling, remediation coordination, and closeout records.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch Engineered Solutions company, DEPCOM Power is a leading energy solutions partner for the utility solar and broader energy industries, providing project development support, engineering, procurement and construction, energy storage, repowering and operations and maintenance services. Our highly skilled team of conventional and renewable power industry experts work to deliver the lowest cost of energy and the highest rate of return.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).