Warranty Representative

Cornerstone Building Brands; Town of Texas (WI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

Cornerstone Building Brands is seeking a Warranty Representative in the metal building industry to oversee the warranty process, drive program leadership, and maintain high customer satisfaction.

You will manage claims, analyze warranty data, and work with engineering, quality, and service teams to reduce costs and improve product reliability. This full-time role offers comprehensive benefits and a competitive salary range.

Qualifications

• 3-5+ years in warranty management
• 5-10+ years industry experience in technical systems (metal buildings preferred)
• Strong leadership and interpersonal skills
• Problem-solving and analytical abilities
• Knowledge of industry standards
• Excellent communication and organizational skills

Responsibilities

• Warranty Program Leadership: Develop, implement, and maintain warranty policies, procedures, and work instructions for internal and external teams
• Claims Management: Investigate, process, and resolve warranty claims in a timely, efficient manner; ensure compliance with regulatory and company requirements
• Customer Service: Serve as the primary point of contact for warranty-related customer inquiries, ensuring clear communication and resolution of issues
• Data Analysis & Reporting: Analyze warranty data to identify trends, root causes, and opportunities for improvement; prepare reports and presentations on warranty performance
• Process Improvement: Work with cross-functional teams (engineering, quality, service) to reduce incident reoccurrence, improve part analysis efficiency, and enhance product reliability
• Team Management: Lead and mentor warranty professionals, ensuring adherence to service level agreements and operational goals
• Stakeholder Engagement: Collaborate with suppliers, vendors, OEMs, and regulatory agencies to address warranty issues and negotiate terms
• Risk & Cost Management: Assess financial risks, monitor warranty costs, and recommend strategies to reduce costs while maintaining quality

Skills

Leadership

Analytical skills

Industry standards

Communication

Education

Bachelor’s degree desirable but not required

Job description

A Warranty Representative in the metal building industry is responsible for overseeing the warranty process for products and services, ensuring compliance with company policies, and maintaining high customer satisfaction. This role involves managing claims, and implementing strategies to improve product reliability and warranty performance

Responsibilities

• Warranty Program Leadership:Develop, implement, and maintain warranty policies, procedures, and work instructions for internal and external teams
• Claims Management:Investigate, process, and resolve warranty claims in a timely, efficient manner; ensure compliance with regulatory and company requirements
• Customer Service:Serve as the primary point of contact for warranty-related customer inquiries, ensuring clear communication and resolution of issues
• Data Analysis & Reporting:Analyze warranty data to identify trends, root causes, and opportunities for improvement; prepare reports and presentations on warranty performance
• Process Improvement:Work with cross-functional teams (engineering, quality, service) to reduce incident reoccurrence, improve part analysis efficiency, and enhance product reliability
• Team Management:Lead and mentor warranty professionals, ensuring adherence to service level agreements and operational goals
• Stakeholder Engagement:Collaborate with suppliers, vendors, OEMs, and regulatory agencies to address warranty issues and negotiate terms
• Risk & Cost Management:Assess financial risks, monitor warranty costs, and recommend strategies to reduce costs while maintaining quality

Qualifications

• Education: Bachelor’s degree desirable but not required.
• Experience:3-5+ years in warranty management, 5-10 + years industry experience in technical systems (metal buildings preferred).
• Skills:
  • Strong leadership and interpersonal skills
  • Problem-solving and analytical abilities
  • Knowledge of industry standards
  • Excellent communication and organizational skills
• Certifications (optional):Metal Buildings panel installation training.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play.

The base salary range for this full-time position is $80,000-$100,000.

Benefits

• Full-time* team members receive** medical, dental and vision benefits starting day 1.
• Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week.

**Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

Must be at least 18 years of age to apply.