Warranty Policy & AI Analytics Analyst

Toyota North America; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vehicle purchase discount

Lease vehicle program

Comprehensive health care and wellness

Job summary

Toyota North America seeks a Warranty Analyst in Plano, TX to manage warranty policies and support parity analyses while helping to develop AI solutions for repair order reviews.

The role reports to the Warranty Administration Manager and supports digital transformation, policy updates, and alignment with state laws. Strong analytical skills and automotive fixed operations experience are essential.

Qualifications

• Bachelor's degree or equivalent work experience.
• Demonstrated analytical and critical thinking skills.
• Desire and drive to advance adoption of AI and other technologies.
• 3+ years of automotive fixed operations experience.
• Intermediate or above skill level with MS Office products.
• Strong communication skills, both verbal and written.
• Great attention to detail.

Responsibilities

• Update, edit and author warranty policies.
• Administer the Warranty Resource Center.
• Process parts and labor parity requests while ensuring deadlines are met.
• Work with cross-functional teams to develop an AI solution for repair order analysis.
• Cross-train to support and provide backup to other functions within the Administration team.
• Other ad-hoc duties as necessary.

Skills

Analytical skills

Critical thinking

MS Office

Communication skills

Education

Bachelor's degree

Tools

AI interest

System development

Job description

Toyota North America seeks a Warranty Analyst in Plano, TX to manage warranty policies and support parity analyses while helping to develop AI solutions for repair order reviews.

The role reports to the Warranty Administration Manager and supports digital transformation, policy updates, and alignment with state laws. Strong analytical skills and automotive fixed operations experience are essential.